Customer Experience Advisor - Coventry, United Kingdom - Caresoft Global
Description
Job Title:
Customer Experience Advisor
Location:
Whitley, Coventry (
Currently we do 3 days remote working and 2 office days (Monday and Thursday) - however this is at business discretion.All training will be on site and will last approximately 2-4 weeks (depending on how the individual is getting on).
Rate:
£23.29 ph via an Umbrella Company (Inside IR35) or £17.85 ph PAYE
Employment Type:
Contract (12 Months)
Hours:
Standard 40 Hours Per Week
Reference:
J38584
Description:
Skills Required:
- Customer Service
- Computerliterate
- Timekeeping
Skills Preferred:
- Being a knowledgeable expert in the company's brands and products identifying prospect customers and generate leads to the retailer network.
- Identify and manage any complaints on the initial contact and handover seamlessly to the customer solutions teams verifying all contacts and update the SV-CRM system to ensure complete data protection compliance.
- Ensuring that all contacts are captured in the SV-CRM systems to enable the Customer Experience Centre to be a valuable data source to the wider business.
- Acting as a role model for company's values, customer first principles and behaviours promoting a positive relationship between customers and retailers to ensure that a collaborative partnership with the retailer network is achieved.
- Providing support to the retailer network to assist them in achieving a 'best in class' service, driving customer loyalty and retention.
- Ensuring the retailer network follow all of the correct processes and procedures.
- Supporting ongoing marketing activities, working closely with the marketing team.
- Achieving positive results that generates high customer satisfaction.
Experience Required:
- Strong stakeholder negotiation skills.
- Numerate with excellent attention to detail, with the ability to outline information in a straightforward manner.
- Results orientated with a determination to make things happen.
- Clear demonstration of a customer first mindset in every action.
- Ability to identify opportunities for improvements and implement changes.
- Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules.
- Ability to understand, interpret and action improvements.
- Strong decision making and problem solving skills.
- Ability to make quick and competent decisions.
Experience Preferred:
- Call Centre experience.
Additional Information:
This role is INSIDE IR35
Salary:
£17.85 per hour
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Coventry: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location:
In person
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