Fx Support Specialist - London, United Kingdom - LSEG (London Stock Exchange Group)

LSEG (London Stock Exchange Group)

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

FX Support Specialist

Role Responsibilities- Proactively investigate alerts & case arrival patterns for potential issues and follow through with appropriate solutions to reduce case volume.- Handle complex cases using a multi-disciplinary approach focusing on delivering excellent customer experience.

Confidently communicate with key clients & internal stakeholders.- Serve as escalation contact for trade & technical support agents. Work with resolver groups as necessary.- Work with Product team to ensure support readiness.- Ensure own level of knowledge remains relevant to product and industry.- Build internal relationships & network with key teams.

Qualifications:

Experience in Customer Service and Technical Support from a Financial Services firm or account.
Capital Markets experience is required.
Critical thinking, problem solving and decisionmaking skills.
Capacity to learn complex processes, ability to be crosstrained, and must possess a growth mindset.
Can adapt to change, demonstrate flexibility and a cando attitude.
Must be a team player.
Excellent oral and written communication skills.
Experience with CRM or Salesforce is a plus.
Qualification from, or membership with professional bodies such as CFA, CISI and CAIA is an advantage.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built.

Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day.

They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries.

However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business.

You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth.

Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer.

This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law.

Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built.