Community Associate - London, United Kingdom - DiSRUPT Agency
Description
Community Associate for a B Corp Certified business - London based
£25k
DiSRUPT Agency are partnering with a luxury brand offering stunning commercial spaces for companies to work and enjoy themselves, they host company events, networking opportunities and a high-end location to socialise and work remotely.
The
Community Associate will be the face of the site and you will have a strong presence on Front Desk.
The Community Associates are an integral part of the day-to-day success of each location and work within a cohesive team that is committed to providing exceptional service to members and guests.
As a Community Associate you must be passionate about people, obsessed with organisation and in delivering a 5* customer service experience to everyone you meet.
You will deliver this by:
- Provide a warm, friendly welcome to all members, guests, colleagues, and external visitors to the site
- Consistently deliver a 'members first' service to meet/exceed service KPIs/standards to deliver member satisfaction (ensure a rapid and suitable response to all member queries and requests) and support the delivery of the Member Engagement Programme where needed.
- Responsible for opening/closing (including any security measures) the Front Desk in line with SOPs
- Encourage usage of member app and any other associate technology to increase member engagement
- Manage 'move in' administration for new members in line with SOP
- Checking in / out, Day pass and Flex Members
- Communicate guest and tour arrival to appropriate colleague/member
- Manage all internal and external/commercial meeting room bookings, ensuring you work
- Help the Community Manager maintain members portal and encourage member usage of member app and any other associate technology to increase member engagement
- Responsible for ordering supplies and incidental for socials and external events
- Replenishment of stock ordering (with CM) i.e., stock for honesty bar
- Responsible for uploading all orders and receipts to 'xero' liaising with finance department when needed
- Notify members of deliveries
- Alert management team to any contracted works in the building
- Access pass handling and distribution for members
- Manage all member communication including the members newsletter, snapshot, and weekly updates including screens throughout your site.
- Assist with viewings/tours where/when required
- Support onboarding sessions for new members and ensuring security and health and safety information is clearly stated and understood by new members
- Conduct morning walkthroughs escalating any recurring and new issues
- Monitor building standards, coordinate building issues and report or escalate any operational issues
- Ensure general tidiness of reception and communal areas,
Skills & Personality:
- Demonstrable customer facing/service (ideally with front desk/reception) experience
- Prior experience of having worked in the co working, events, luxury retail and hospitality (including boutique hotel) and /or members club sectors.
- Prior experience of working in a startup/SME and /or purpose driven business.
- Able to work effectively with computerised systems e.g. Microsoft Office suite
- Use and maintenance of a CRM e.g. Office RnD and Hub Spot
- High level of organisational skills with the ability to deal with conflicting priorities/deadlines in a fastpaced role/environment.
- Fluent and written spoken English
- Strong customer care ethic and ability to build relationships at all levels
What you'll get:
- 25 days annual leave plus bank holidays
- Access to Betterspace, a mental health platform founded to give people the freedom to choose the best way to look after their mental health at work.
- 2 working days each year to volunteer for a charity
- Perks you choose through Lumina from the Cycle to Work Scheme and gym membership, to medicash and additional pension contributions
- Membership to all of our work and clubspaces meaning you will always have an amazing space from which to work
- Unlimited free coffee, tea and fresh fruit, plus a monthly lunch for the team in each site.
- Every employee receives a hard copy of our book, plus training on how to talk about it's contents from author, Richard Johnson
- Annual allcompany meetups, and biannual regional meetups, as well as sitespecific events and socials
- Personal development plan
- Valuesdriven culture
Job Types:
Full-time, Permanent
Salary:
£25,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- Health & wellbeing programme
Schedule:
- Monday to Friday
Work Location:
In person
Reference ID: 3820
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