Customer Intelligence Field Officer - West Midlands, United Kingdom - West Midlands Combined Authority

West Midlands Combined Authority
West Midlands Combined Authority
Verified Company
West Midlands, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Permanent | £12.83 per hour per annum + benefits


Contract type:
Permanent

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Hours of Work: Part-Time per week

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Reference number: WMCA01052

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Salary: £12.83 per hour per annum
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Closes: Sun 30 Jul 2023
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Location: across the West Midlands


Hourly rate:
£12.83 per hour

Working hours:
a minimum of 25hrs a month


Are you passionate about customer service and looking for a role where you get to engage with people from all walks of life and no two days are the same? If so, I may have the perfect role for you.


We are looking for a Customer Intelligence Field Officer to be the eyes and ears of the West Midlands Combined Authority, acting as a customer champion and providing data and research to ensure that we are doing things right.

You will need to be a personable and engaging individual who enjoys working outdoors and wants to learn more about the region and the transport network.


Whether you are undertaking data collection, conducting surveys, monitoring transport, interviewing people, assisting passengers, or delivering leaflets, you will be contributing to improving the public perception across the West Midlands region.


We are looking for people from all backgrounds and all ages as full training will be provided; all we ask is that you enjoy speaking with the general public and have some customer service experience.

In return, we will offer you flexible working hours, autonomy and a travel pass to access the West Midlands Network.


You must be able to provide a minimum of 4 days availability each week, including 1 weekend day each week, and be able to work between 6:00 am - midnight. (Shift times may differ). We will guarantee 25 working hours a month, though more may be available, paying an hourly rate of £12.83.

What you will be doing

  • Carry out data collection and market research surveys using designated equipment across the West Midlands County area and neighbouring shires
  • Monitor, record and report any issues of concern with the state of facilities/assets or unsafe actions of bus drivers, contractors or customers
  • Represent the West Midlands Combined Authority as a 'Customer Champion' responding to public enquiries and reporting incidents of antisocial behaviour
  • Deliver a smart, friendly, positive, visible presence on the network, at a range of locations to include bus stations, travel centres at transport stops and other services
  • Undertake compliant cash handling and associated reconciliation duties

About you

  • Experience of dealing with the public in a customer facing role
  • Excellent communication and interpersonal skills
  • Excellent timekeeping
  • Resilient character
  • High attention to detail
  • Proficient using a mobile device

Creating an Inclusive Workplace.

How to apply.

About us.
Our vision is to create a better connected, more prosperous, fairer, greener, and healthier region.

We aim to achieve this vision by living our values, which include being a partnership organisation, valuing and respecting our people, fostering a can-do attitude, and encouraging innovation.

WMCA holds diversity accreditations, such as "Leaders in Diversity," and has been recognised as one of the Inclusive Top 50 Employers and The Times Top 50 Employers for Women.

We are also a Disability Confident Employer, committed to interviewing all applicants with disabilities who meet the essential role criteria.

WMCA believes that building a team with varied backgrounds and experiences will benefit us as an employer and enhance our work.

WMCA operates a hybrid way of working, which involves a combination of office-based work and remote work. This approach allows for flexibility and adaptability to meet individual needs and preferences.

We understand that not everyone can benefit from this way of working, and so we also promote flexible working options whenever possible to support work-life balance.

We gladly consider part-time, flexible, and job share arrangements, so please don't let these factors deter you from applying.

If your values align with ours and you are dedicated to working towards a future, we can all be proud of, we would love to hear from you.


Reasonable Adjustments.We are here to assist and accommodate your needs.
Location
Anywhere within the West Midlands.
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