Primary Care Network Digital and Transformation Lead - London, United Kingdom - Penge Primary Care Network

Description

Penge PCN is looking for a Primary Care Network Digital and Transformation Lead to Join their team.

This is an exciting role that will lead transformation work across the PCN and use Digital where appropriate to enable the change and maximise the use of the tools available.

The Digital and Transformation lead will work with clinical and operational teams within the Primary Care Network (PCN) to improve patient access, support the integration of technological solutions to help practice teams manage workload, improve staff and patient satisfaction, and the efficiency and sustainability of the PCN and practice services.

Job Purpose/Summary

The post holder will work closely with staff working at practices and across the PCN to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered.

The postholder will liaise with other PCNs' Digital and Transformation leads and key individuals within the ICB, including IT / Digital leads and other facilitation resources which may prompt the formation of a supportive network and complement multiple disciplinary team working.

The post holder will lead on planning, use data, Quality Improvement (QI) processes, coordinate and directly support the delivery of transformation activity across the PCN through optimising digital tools, operational processes, pathways, new ways of working and embed transformation and change.

The post holder will also support PCN colleagues in identifying costs and financial implications of utilising any digital tools.


The Digital Transformation Lead will:

• Improve adoption and/or optimisation of new and existing digital technologies to enhance patient access and experience
• Identify tools to improve decision support and improve workflow optimisation
• Identify opportunities to improve the efficiency of clinical and nonclinical process
• Understand demand, capacity and activity and drive improvements in:
• patient experience of access

- operational efficiency including better matching capacity to need
- staff experience at work

• Identify opportunities for continuous improvement to support practices and PCNs manage workload
• Support team members that are involved in the procurement of any new technologies for the PCN, which are agreed with the ICB to ensure compatibility with infrastructure, strategy, SIA, DPIA etc.
• Build relationships and facilitate collaboration between practices, PCNs and the wider system to support atscale delivery of care to patients (including shared appointments between practices to aid delivery of enhanced access)
• Lead an improvement approach to change including building capability for quality improvement within the PCN and system wide approaches to problem solving
• Review and improve the PCN's digital maturity
• Use data and insight, and improve data quality, to:
• Support population health management
• Support understanding of the type and intensity of support/training needs of the PCN and coordinate this support, including through OD programmes
• Facilitate clinically led innovation and the effective adoption of improvement initiatives, including integrated working at neighbourhood and/or place level to improve access to services for patients
• Embedding digital processes as a foundation for other ARRS roles' working practices
• Embedding digital processes to support delivery of QOF and IIF.

Digital Access
The postholder will support the wider and improved utilisation of digital tools such as:

• Accurx/Iplato
• Ardens
• APEX
• Online consultations
• Online registrations
• Website use
• App use (NHS App and other available healthcare apps)
• Cloud Telephony
• Business Intelligence tools

This includes reviewing the use of digital tools at a practice and PCN level, as well as identifying and addressing any challenges/inefficiencies that impact on staff workload and patient experience.

Other duties include:

• Develop and maintain an indepth understanding of the PCN digital infrastructure and business intelligence tools
• Aligning systems for use of digital tools across the PCN and developing PCNwide approaches. This includes sharing examples of best practice, promoting the use of NHS App and other healthcare apps and ensuring there is clear messaging on the chosen PCN position for digital tools, whilst ensuring agreement with ICB for compatibility with existing systems and any dependency on central ICB resources
• Enabling patients to access digital tools by improving their digital ability through:
• Upskilling the multi-disciplinary workforce in the uses of digital tools, so that they can educate patients on better utilisation.

Operational and clinical process optimisation

• Identify opportunities to use digital to improve the practices and PCN monitoring of patients remotely
• Maximise the use of clinical decision support tools and templates across pathways to save time and provide improved care
• Identify opportu