Pathology Administration Team Leader - Southport, United Kingdom - St Helens and Knowsley Teaching Hospitals NHS Trust

St Helens and Knowsley Teaching Hospitals NHS Trust

Verified Company

Southport, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity has arisen for an Administrative Team Leader within Pathology Department.

The post holder requires strong organisational skills and promotes effective teamwork across both sites (Whiston and Southport Hospital Pathology) to provide a comprehensive service with minimum of supervision.

The post holder will act as part of an established team to ensure smooth delivery of the daily workload adhering to all departmental policies and procedures.

This will involve prioritising and organising the day-to-day workload distribution for secretaries and ensure that the Bereavement Office is fully supported.

The post holder will be expected to work with mínimal supervision

The post holder will also deputise in the absence of the ASC Manager.

Supervise the daily/weekly workloads to ensure that workload is distributed according to urgency and maintaining timescales (CQUIN/TAT).
Act as point of contact with the Administrative/Bereavement team, resolving issues and problems escalated by team members ensuring communication links are maintained at all times.
Ensure sickness/absence and annual leave for administrative/bereavement team is reported on eRoster system.
Carry out return to work interviews, escalating trigger points to the Administration Service Coordinator in line with the Attendance Management Policy.

St Helens and Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside, and one of the few in the entire country, to achieve the title of OUTSTANDING, rated by the Care Quality Commission.

We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across a much wider area in the North West, North Wales and Isle of Man.

We are a Major Trauma Unit and the Mersey Regional Burns Unit.

Our '5 Star Patient Care' strategy is at the heart of all that we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.

Our latest achievements include:

Acute Trust of the Year
HSJ Awards November 201
Trust rates Outstanding by the CQC
Inspection August 201
Top 100 places to work in the NHS (NHS Employers and Health Service Journal)
Best acute Trust in the North West for quality of care (NHS Staff Survey 2021)
Best place to work in the North West (NHS Staff Survey 2021)

In the NHS Staff Survey 2021 the Trust scored the highest marks in the North West for the following areas;

Standard of care
Best place to work
Care of patients being the Trust's priority
Staff engagement
Staff morale
Compassionate and inclusive
Providing a safe environment for staff

KEY DUTIES

Supervise the daily/weekly workloads to ensure that workload is distributed according to urgency and maintaining timescales (CQUIN/TAT).
Act as point of contact with the Administrative/Bereavement team, resolving issues and problems escalated by team members ensuring communication links are maintained at all times.
Ensure sickness/absence and annual leave for administrative/bereavement team is reported on eRoster system.
Carry out return to work interviews, escalating trigger points to the Administration Service Coordinator in line with the Attendance Management Policy.
Undertake appraisal and performance reviews and escalate any issues to the Administration Service Coordinator. Ensuring dates are recorded on ESR.
Carry out any training and development needs which are required.
Ensure all staff are booked onto Mandatory training ensuring dates are recorded on the ESR system.
To takes notes/minutes of clinical and administrative meetings as required by Pathology Team.
To take notes/minutes for the PTL meetings.
To support Bereavement team with arranging hospital funerals.
Type dictation from audio transcription of clinical correspondence and documentation from Winscribe/Medisec (SOHT system).
Work with Administration Service Coordinator to review working practices, ways of working and identify solutions to problems.
To ensure all HR policies are communicated widely and implemented.
To comply with the local and national policies for safe, secure and confidential processing and storage of patient and other laboratory information.
To create and follow the standard operating procedures (SOPs). To participate in the regular review and update of SOPs.
To plan and organise their work within the demands of the team.
To report any instance or event that may cause service delivery failure, CQUIN/TAT
To participate in audit as directed by departmental management.
Demonstrate competency in order to work autonomously and maintain expertise necessary to the post.
To maintain an awareness of developments and provide suggestions for implementation as appropriate.
To maintain good working relations with all members or staff and to promote effective teamwork, promote effective flows in the department to cover leave to