Customer Experience Advisor - Chester, United Kingdom - Page Personnel - UK

Page Personnel - UK

Verified Company

Chester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Permanent role

Hybrid working

About Our Client:

The client we are representing is a North West registered public sector organisation specialising in the public housing industry.

As an established housing provider, the company employs over 200 employers company-wide and stewards over 6000 properties in the UK alone.

The company strives to provide a diverse range of achievable solutions to customers alike in order to maintain sustainable and affordable payment or rental plans for customers.

The responsibilities of a customer experience advisor consist of:

Responding promptly and attentively to customer inquiries.
Proactively engaging with customers to build mutual support and trust.
Documenting and transcribing customer interactions and maintaining detailed records of conversations.
Experienced in handling multichannel communication systems.
Providing accurate information about products, services, policies, and procedures to forthcoming customers.
Escalating complex or unresolved issues to an appropriate level.
Maintaining a calm and professional demeanour even when dealing with difficult scenarios.
Troubleshooting and resolving customer issues.
Adhering to established service level agreements and individual KPIs.

The Successful Applicant:

Able to cooperatively work amongst others.
Strong system and technical ability.
A resultsorientated individual with experience in a demanding customer service environment.
Able to problemsolve and troubleshoot.
Confident telephony ability.
Collaborative when working alongside stakeholders.
Ability to provide a sympathetic approach to consumer concerns.
Ability to match evolving customer demand in a fastpaced contact centre environment.
Flexibility to work multiple shifts.
Eager to improve and strive towards individual performance metrics.

What's on Offer: