Client Services Administrator - Coventry, United Kingdom - Flick Learning

Description

We are working with
Flick Learning, who have a very exciting opportunity available for a for a
Client Services Administrator to join their team based at
FarGo Studios, Coventry. You will join the team on a
full-time, permanent basis and, in return, you will receive a competitive salary of
£21,500 to £22,000 per annum.

About Us

Flick Learning is an established and highly successful e-learning provider to the education, early years, charity, public, manufacturing, food, leisure, and corporate sectors. Our library of courses enables organisations to meet all of their compliance-related online training needs.

We operate a subscription service giving access to our growing library of 80+ playful, quirky, and dare we say, enjoyable() e-learning courses.

Our courses are built in either Captivate or HTML.


Benefits Flick can offer to the successful Client Services Administrator:

• Salary of £21,500 to £22,000 per annum,
• NEST Automatic Enrolment pension, with 4% QE company contributions
• 25 days holiday allowance, plus bank holidays,
• Additional holiday allowance in exchange for managing outofhours support on a rotational basis,
• Extra day's holiday for your Birthday
• Regular social events and team gatherings.
• Denplan dental cover (after 2 years service)
• Private Medical health insurance (after 2 years service)

As a
Client Services Administrator, you
will help manage the customer journey from enquiry through to invoice, providing high quality support.

Key responsibilities of the Client Services Administrator:

• Responding to post-sales queries and supporting customers to continue to use our system,
• Maintaining customer records within the CRM system,
• Coordinating account setups on our learning management system,
• Providing technical assistance where required,
• Management of accounts post sale,
• Managing our live chat function afterhours, on a rotational basis.

Skills, attributes, and experience of the ideal Client Services Administrator:

• Excellent customer service skills, and preferably some experience in a customer-facing environment,
• Strong communication skills verbally and written,
• Good telephone manner,
• Highly IT proficient, particularly in Microsoft Office,
• Preferably some experience using a CRM system,
• A positive, cando attitude and approach to work,
• Familiarity with elearning would be desirable.

If you feel you have the skills and experience to become our
Client Services Administrator, please click 'apply' today We'd love to hear from you

**No agencies please.