Night Supervisor - Peterborough, United Kingdom - Marriott International, Inc

Marriott International, Inc

Verified Company

Peterborough, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Full time

Description

Job Number

Job Category Rooms & Guest Services Operations

Location Delta Hotels Peterborough, Peterborough Business Park, Peterborough, England, United Kingdom VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Position Summary:

To maintain a safe and secure hotel for all guests and associates.

To ensure all guests receive a warm, friendly and attentive check in and check out and to respond to any guest queries and complaints.

To ensure the highest level of service is delivered to all guests during the night. To ensure that standards are maintained and improved where possible. The jobholder must be fully conversant with company policies and procedures and ensure that these are adhered to. To actively contribute to achieving the targets set for the Front Office balanced Scorecard.

Skills and Knowledge Required:

Strong Communication skills (verbal, listening, writing)
Proactive and reliable
Innovative
Able to work alone and within a team
Good attention to detail
Excellent guests relation skills
Customer Focus
Strong problemsolving skills
Flexible hours in line with business needs

Job Specific Responsibilities Include:

To oversee and, where necessary, carry out the Night Audit function including the provision of systems expertise as laid down by the company requirements.
Handle walkin guests, guest concerns and resolve any problems experienced by guests or visitors in the absence of the relevant Team Leader.
Be fully aware and comply with all statutory fire, legal, bomb, health and safety procedures and support during the event of an emergency.
Follow the Company security policies within the hotel and support safety and security of hotels guests and visitors through regular checks and patrols throughout the night.
Maintains departmental and Marriott Company SOP's including Brand Standard Audit criteria and acts in accordance with these at all times.
To answer any guests queries regarding their bill and is able to collect and settle the guest bill according to the guest's preferred method of payment while following the company policy for folio or bill settlements ensuring correct discounts if any are applied.
Complete regular checks and patrols throughout the night in conjunction with Marriott safety and security procedures
Completes night's task list including reassuring correct input of wake up calls, collection of breakfast cards and newspaper rounds.
Able to carry out all Receptionists/Telephones duties

Rewards for work, benefits for your lifestyle:

Discounted rates on hotel rooms worldwide
Food and beverage discounts
Meals on duty
Uniform provided
Learning and development opportunities
Recognition programs
Wellbeing programs
Free leisure membership
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

With our diverse portfolio of locations, you'll find Delta Hotels in world-renowned cities and prestigious resorts across Canada.

Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you.

With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe.

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