Helpdesk Administrator - Belvedere, United Kingdom - Price Personnel Ltd

Price Personnel Ltd

Verified Company

Belvedere, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The primary focus of your role is to ensure that the correct resources are sent to the site be that internal or external and to ensure that all the notes are correct on the jobs in the system for the managers and clients to see.

Working from our Belvdere office with great transport links, you be joining a team with a can-do attitude working for a global FM provider who aim is to deliver excellence through the development of it staff and using cutting edge technology.

We are looking for someone with good level of skill on all Microsoft packages, some experience of working with a CAFM system is desirable as is experience in facilities but full training will be provided.

This is a office based full time role covering 8-5 overtime may be required as work demands but this will always be via prior arrangement

Main Duties:

Following up with suppliers on work sent to them to ensure the system is updated
Keep the clients informed
Speak to clients to understand the issues and assign the correct supplier
Assisting the Engineering team with admin
Ensuring the Jobs are closed correctly with correct paperwork
Book work in with sites
Work on areas covering when other staff are not available
Responsive to client requests

To be successful in the role, you will need:
Clear understanding of customer care
To promptly deal with any queries or complaints
To promote the services we provide