Customer Support Executive - Stockton-on-Tees, United Kingdom - Newfold Digital

Newfold Digital
Newfold Digital
Verified Company
Stockton-on-Tees, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Outside of the phone-based roll, around 25% of the roll is admin based, replying to client's tickets and questions surrounding the consultation.

This means you must be able to work tickets efficiently, ensuring replies are well written.

Also, the ability to be able to move through various brands and products from call to call, or ticket to ticket, and working on multiple systems.- Hitting required SLAS (Talk Time)-Responding to clients within the set SLA.-Being flexible in your daily roll, and able to deal with multiple accounts/businesses at once.-Working in a Multi-Channel Business (Working on different brands on a daily basis)-Building and understanding the importance of listings-Working across multiple systems and products daily. Strong communication skills Able to ask open questions, and probe to get relevant content.
Adaptable - Changing pitch and tone based on clients knowledge/understanding. Good telephone manner Flexibility within the workplace Able to work independently and as part of a team Ability to communicate, both verbally and written in French is ideal
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