Technology Change and Assurance Manager - Colwyn Bay, United Kingdom - Service Care Solutions - Criminal Justice

Service Care Solutions - Criminal Justice
Service Care Solutions - Criminal Justice
Verified Company
Colwyn Bay, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Service Care Solutions are looking for a Technology Change and Assurance Manager to within the North Wales Police on an 8-month contract.


Location:
Colwyn Bay


Job role/responsibilities:


Own the overall IT Change Management life-cycle including IT Change Management Policy & Procedures, ensuring business services are not unexpectedly impacted following the execution of IT Changes.

Providing expert programme, project, and technical managementskills to a range of implementation projects that are of strategic importance to the Force and managing the smooth transition of a project's products and services to their operational in-life state.


Change Management:


  • Owns the overall IT Change Management lifecycle including IT Change Management Policy & Procedures, ensuring business services are not unexpectedly impacted following the execution of IT Changes.
  • Ensures the IT Change Management approach supports the successful deployment of new solutions and updates into production.
  • Ensures effective governance and control on all IT Change matters under the ITIL governance approach.
  • Ensures all IT Changes meet the necessary quality and content levels to minimise risk and ensure successful execution.
  • Is the NWP IT lead on the IT Change Advisory Board (CAB).
  • Regular review of IT Change tickets, liaising with Change Owners and related SMEs.
  • Coordinates Post Change reviews with the IT Change owners as necessary, feeding any follow up actions into the Problem Management / Root Cause Analysis (RCA) processes.
  • Performs trend and performance analysis on IT Change Management, providing and tracking recommended improvements.
  • Provides oversight of expedited and emergency IT Changes, ensuring correct escalation path is followed.

Managing project transitions to In-Life Service:

  • Undertakes extensive liaison with the associated Managed Service Provider and other departments and external bodies following compliance to ITIL service and transition management standards.
  • Coordinates and maintain effective communication with 3rd party suppliers such as contractors, subcontractors, and other related suppliers, to ensure proper execution of new projects at the highest standard.
  • Coordinates and communicates with other internal departments within the Force at the appropriate times, to ensure all requirements are fulfilled prior to project completion.
  • Coordinate all snag lists and project handover documents. Attends all post project reviews to ensure deliverables are in place.
  • Managing business change and its associated impact through consultation with the business on the Return on Investment (ROI)

Knowledge/Experience/Skills required:


  • Recognised PRINCE2 Practitioner qualification, or equivalent formal project management skills and experience through the adoption of PRINCE2 best practice
  • Qualified in ITIL v3.0.
  • Significant amount of previous experience in the operational management of an ICT service area with ideally some level of experience in the management of an ICT service area for a police force or other 24/365 emergency service/operational time criticalservice organisation.
  • Formal in life management skills and experience through the adoption of ITIL best practices
  • Expert knowledge/experience in IT change management
  • Extensive knowledge of Microsoft
  • Working knowledge of Oracle and related databases, and UNIX Systems.
  • Expert knowledge of SAN storage technologies.
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