Personal Travel Advisor - Exeter, United Kingdom - Virgin Atlantic

Virgin Atlantic
Virgin Atlantic
Verified Company
Exeter, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Location

Exeter

Job Type

Sales

Ref

PTA - Exeter-1


Salary:
£20,500 plus commission


Hours:

Under the company's annualised hours system are based on a 37.5 hour week over 52 weeks (one year), making a total of 1950 (pro-rated down if working less hours) hours per year that you are required to work.


Location:
Exeter - Next


Contract:
Full Time, 12 month fixed term contract/Secondment


Closing Date:
Monday 2nd January 2023


In a nutshell:


  • We are not just a travel agent, we're dream makers and ground breakers. Now more than ever this is pivotal to our success and return to profitability
  • As a Personal Holiday Advisor we'll help you become the specialist creating onceinalifetime trips and making our customers' dreams a reality. Importantly, you'll always look for ways to add your own dash of Virgin flair creating those magic moments they didn't even expect.

Day to day:


  • Working alongside our established awardwinning Retail Team, who share your passion and dedication for delivering outstanding customer service. Your aim will be to inspire and build handcrafted holidays to match their interests, tastes and spend. You'll do this through the rapport you build, using your personality to bring holidays to life.
  • But it doesn't stop there, we are always looking at ways we can blow our customers away and create those magic moments throughout their journey. As a single point of contact, you'll have the opportunity to actively promote our phenomenal products, form relationships and really get to exceed their expectations
  • Keeping them coming back for more.
  • We are not just a travel agent; we're dream makers and ground breakers. Now more than ever this is pivotal to our success and return to profitability

What We Offer

  • Comprehensive onboarding programme, including a fourweek training course. It's fastpaced and turbulent at times, but we believe it makes things well, just a bit more fun.
  • Up to seven flights a year to any of Virgin Atlantic's global destinations (did someone say Vegas?)
  • Generous contributory pension scheme
  • Highenergy work environment that supports diversity, equity, and inclusion and encourages you to bring your whole self to work.
  • Access to our employee assistance programme and Digital GP service.
  • Continuous mentoring and development through a dedicated development programme to support your career progression.
  • Industry leading Staff Travel benefits

About you:


  • The store is open between Monday
  • Sunday, 09.00am and 6.30pm with the requirement to work 37.5 hours per week on early, late and weekend shifts.
  • What we're looking for:
  • Exceptional customer service skills with a strong commitment to overcoming targets and challenges.
  • Although travel experience isn't essential, a real passion to work within tourism would be great
  • Outstanding communication skills with the ability to really listen and understand what our customer wants.
  • Self driven and motivation to manage your own time effectively.
  • You care for our customers and will be driven by their happiness.
  • Collaborative and adaptable in a constantly evolving environment, becoming part of a closeknit team.
  • As our stores can be open between Monday
  • Sunday, 09.00am and 9.00pm, we'll need you to be flexible to work a variable full time shift pattern, which will include evenings & weekends.
  • If the above sounds like you, we would love to hear from you

Be yourself - Our differences make us stronger:
You'll be assessed against our values for a selection of your interview process, learn more about them here: Our Values
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