Customer Operations Executive - Bristol, United Kingdom - Unyfi LTD

Description

Company description

Unyfi provides tailored cost management solutions to businesses in three areas; merchant services (card payments), waste management and energy procurement.

Due to recent company growth, an opportunity has arisen for a motivated and ambitious Customer Operations Executive to join our team in central Bristol.

The individual will have the opportunity to join an ever growing, close-knit and supportive team and will benefit from a competitive starting salary, a social office and great career progression.

Job description
As a Customer Operations Executive, you will provide customer service and operations support to the company, as required.


Key duties include:

• Liaising with suppliers to ensure customer satisfaction
• Management of onboarding new clients
• Answering calls from clients and suppliers
• Capturing customer information correctly in our purposebuilt inhouse CRM system
• Resolving customer service queries
• Submitting and processing customer contracts
• Ad hoc office duties when needed

Essential Skills / Abilities:

• Experience in either operations, customer service or administration
• Excellent verbal and written communication skills must nurture relationships with clients and suppliers
• Must be well organised and have an ability to organise others
• A proactive individual who is prepared to challenge and improve internal processes

This is a full time, permanent role based in Bristol. 37.5 hrs per week.

Hours are 9:00 - 17:30 Start date: ASAP


Benefits

• 30 days (plus bank holidays) of annual leave
• Company pension plan
• Flexible working hours
• Small Team (10), growing quickly
• Frequent company trips, meals etc.
• Company Life Insurance policy

Job Types:
Full-time, Permanent


Salary:
£20,000.00-£25,000.00 per year


Benefits:

• Additional leave
• Company events
• Company pension
• Life insurance

Schedule:

• Monday to Friday

Application question(s):

• Why are you interested in this role?

Education:

• A-Level or equivalent (preferred)

Experience:

- operations / customer service / administration: 3 years (preferred)


Work Location:
One location