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Service Reception Supervisor - Deeside, United Kingdom - Thomas Hardie Commercials Ltd

Thomas Hardie Commercials Ltd

Verified Company

Deeside, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

SERVICE RECEPTION SUPERVISOR/PLANNER, DEESIDE

An opportunity has arisen for a motivated, professional, and versatile individual to join the Service Department based at our Deeside site working Monday to Friday from 8am to 5pm plus 1 in 3 Saturdays as overtime.

Reporting to the Business Manager, you will be responsible for organising the activities of the Service Reception Department to ensure that efficiency and profitability targets are met, ensuring that all work is processed in a productive and efficient manner in line with company quality requirements.

You will also be required to plan and organise the service of scheduled and non-scheduled vehicle maintenance work to correspond with the available hours using the Dealer Point System.

The role will also be responsible for:

Dealing directly with customers ensuring that they receive excellent service and ensuring that service work is scheduled to customers vehicles in an efficient manner and advising customers of any additional work required as necessary.
To obtain detailed background information to assist specialised personnel in diagnosis, inspection, and testing of vehicles.
To assist on occasion and as required with the delivery and collection of vehicles.
Promote and effect the sale of workshop repair and service facilities and appreciate facilities offered by other Departments.
To ensure that the service reception area is always staffed as required.
The general supervision of department staff
Experience of working within the Commercial Vehicle Industry within a similar role.
Previous supervisory experience
Excellent written and verbal communication skills
Ability to work well under pressure and on own initiative.
IT literate with Microsoft Office Applications including Outlook, Word PowerPoint, and Excel
Have a full and current UK driving licence.

We offer competitive rates of pay and Company benefits including Company sick pay scheme, personal pension with enhanced contributions and death in service benefit for pension members, Cycle to Work scheme, enhanced paternity and maternity benefits, loyalty holidays and excellent personal development and training opportunities.

Job Types:
Permanent, Full-time

Salary:
From £34,500.00 per year

Benefits: