Complaints, Breaches and Pep Handler - St Albans, United Kingdom - Outsourced Professional Administration Ltd

Outsourced Professional Administration Ltd

Verified Company

St Albans, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Complaint Handler:

To provide support to the business together with your peers, with handling and the satisfactory resolution of complaints on behalf of client companies and OPAL.

Breaches:
To administer and allocate all Regulatory and ISO Breaches, ensuring completeness and corrective actions (if any) are recorded. To work with the Compliance Department.

PEP Screening Administration:
To assist the Compliance Department in conducting the daily PEP Screening and reporting any matches to the Compliance Department.
- minimum - 2 years' experience within the financial services industry or a customer-service environment
- works to a high standard and continuously seeks opportunities to enhance personal performance, process/systems/service improvements within role
- demonstrates integrity, respect, teaming, leadership and management of handling of all departmental work
- displays ownership, willingness, enthusiasm and flexibility to task completion.
- pays attention to detail, completes tasks in a timely manner and consistently produces quality outputs

Security Awareness - understands basic principles of Data Protection and other forms of protection of data or assets within an organisation

Minimum Qualifications required upon recruitment - GCSE standard or equivalent (grade B and above), English and Mathematics.

Principal Job Objectives

Take ownership of the complaints handling process, under the guidance of the Head of Operations and input from the Compliance Department.
Investigate and manage complaints including drafting final decision letters
To undertake PEP and Sanctions screening tool and report any matches to the Compliance Department after first filtering out false positives.
Demonstrate a commitment to the Consumer Duty culture, ensuring fair outcomes for consumers
Maintain the breach registers and the breach administration system. To work closely with the Compliance Department and respond to any queries they may have.
To support the Chief Security Officer in ensuring all ISO Breaches are managed and closed within the required timeframes

Support and work in accordance with ISO27001 and other policies and procedures.

Salary:
From £28,000.00 per year

Benefits: