Client Service Partner - Canary Wharf, United Kingdom - CSC (Corporation Service Company)

CSC (Corporation Service Company)

Verified Company

Canary Wharf, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you passionate about delivering excellent customer service? Us too

We are currently hiring a Client Service Partner to support our global clients in a professional business-to-business environment.

You'll work directly with our clients (other companies) and will partner with our internal teams at CSC to provide support that will ensure our client's domain portfolios and digital assets are secure.

Our service professionals are empowered to solve client inquiries and problems quickly and professionally. We provide the training, mentorship, and opportunities for growth. You bring the drive, energy, and commitment to provide world-class service.

Additionally, our positions come with CSC's competitive benefits and incentives.

Some of the tasks you will be responsible for:

Manage a portfolio of domain names and digital assets to help protect and secure our clients' global internet brands
Build and maintain client relationships by understanding the unique needs of each client
Be a trusted partner for your clients by understanding their portfolios and communicating industry changes and new product offerings
Own, answer, and resolve varied inquiries from clients such as order requests, invoicing questions, and research inquiries
Assist other teams within DBS with brand launches, problemsolving, and troubleshooting as needed
Understand and strive to meet or exceed metrics that are designed to help us achieve our industry leading client service support

What technical skills, experience, and qualifications do you need?

Experience working in a customercentric environment, industry and/or role
Effective written and verbal communication skills
Ability to think critically and be solution oriented
Strong Microsoft Office skills including MS Excel, Word, and Outlook
Ability to learn, adapt to, and discuss new technology
Tenacity and agility to balance varying priorities and inquiries from internal and external customers
Ability to work independently, as well as on a team
Proven organizational skills with the ability to prioritize work under pressure in a fastpaced environment
Previous experience of producing quality results with high attention to detail
Ability to be direct, open, and honest when communicating with clients and coworkers
Bilingual skills are a plus

What You Can Expect from Us
Our business is exciting, ever-changing, and highly focused on created the best client experience.

If this sounds like the right fit for you, read on to learn more about how we support our employees as they transition into Digital Brand Services:

Professional, engaging, and comprehensive training to introduce our business and the industry, supplemented with onthejob training
An onteam mentor to provide additional day to day support during your onboarding
Collaborative team environment
Supportive leaders committed to your professional development and growth
Complimentary access to LinkedIn Learning, monthly jobrelated recurrent training, and more
Flexibility for our employees by offering a hybrid work schedule
A clear vision, mission and values centered around our promise to provide world class service to our clients

Schedule: