Senior Technical Support Executive - Westbury-sub-Mendip, United Kingdom - Milk Station

Description

Job type:
Hybrid working [4 days in Westbury Office per week at least] and occasional travel


The company:

Milk Station is the leading provider of vending solutions to dairy farmers and farm shops in the UK. We are small owner-run Somerset-based business.

With over 200 customers, we are looking for someone to help grow the business by providing additional technical support for both our existing and new customers.

The role:

Be responsible for checking equipment on arrival, overseeing installation, coordinating third-party service technicians and being first point of call for technical customer support and troubleshooting, providing high levels of service and customer satisfaction.

Become the technical authority for our products and their uses, ensuring that our teams are equipped with the technical resources and knowledge to deliver our customer services.

Use your insight of our customer base and our service/installation personnel to influence future product enhancements with our equipment providers.

Key Responsibilities and Accountabilities:

• Manage the technical support of customers, service engineers and internal teams
• Serve as the primary escalation point for customers regarding product issues, coordinating across all parties to ensure a timely resolution
• Identify recurring issues and document workarounds & fixes
• Maintain and keep the technical documentation and training programmes uptodate
• Conduct acceptance of equipment on arrival and liaise with suppliers to solve outstanding issues
• Build a knowledge base of the vending market and possible technical solutions
• Attend equipment supplier presentations, training or demonstrations, occasionally requiring both domestic and international travel
• Analyse trends and patterns of technical issues to recommend and influence future improvements to products, processes, and services

Required Skills:

Some formal technical qualifications

Demonstrable experience of solving technical issues in a customer facing role

Self-starter and flexible

Be willing to be hands-on

Full driving license


Salary:
From £25,000.00 per year


Benefits:

• Financial planning services
• Flexitime
• Onsite parking

Schedule:

• Flexitime
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• WestburysubMendip: reliably commute or plan to relocate before starting work (required)

Work Location:
One location

Application deadline: 30/03/2023


Reference ID:
TSE23

Expected start date: 10/04/2023

Flextime