Implementation Specialist - Hammersmith, United Kingdom - NAVEX Global

NAVEX Global

Verified Company

Hammersmith, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

It's fun to work in a company where people truly BELIEVE in what they're doing

We're committed to bringing passion and customer focus to the business._

Position Summary:
Are you someone who is organised, detail oriented, and an excellent communicator? Are you interested in starting a career in Project Management? If so, the Implementation Specialist role may be a great fit for you

NAVEX is looking for a new Implementation Specialist who will thrill, delight, and guide our customers through the implementation of our integrated risk and compliance management software and solutions.

By leveraging the implementation team's collective experience and learning our highly effective project management methodology, you will own a book of implementation projects with a focus on successful and on-time project completion.

In addition, you will manage project timelines, help customers plan and track project deliverables, configure customer software solutions, and deliver online customer meetings and trainings.

You will be joining a fun, close-knit team who are respectful of everyone and committed to your continued growth and success

We Offer You:

An Inspiring Culture. Invested teammates, belonging groups, and a socially determined culture
Meaningful Work. Innovative products and solutions with real life impact for people and organisations
Career Growth. Stellar training and an unwavering commitment to your growth and success
Life Flexibility. Time to care for yourself, your loved ones, and your community
Industry Leadership. A highly reputable, fast growing and consistently profitable organisation
Real Rewards. Competitive and transparent pay practises, wellbeing programs and benefits with choice

What You Will Do:

Provide worldclass customer service to all NAVEX customers
Set expectations, establish project timelines, and motivate our customers to deliver within scope and ontime
Coordinate internal and external resources via verbal and written communication for the flawless execution of customer projects
Manage multiple implementation projects, prioritising project responsibilities, executing project deliverables and tracking projects to successful completion
Maintain accurate customer and project records
Configure customer software using proprietary tools
Provide project status updates and reliable project completion forecasting to your team manager at regularly scheduled meetings and as requested
Maintain individual Key Performance targets (customer satisfaction, ontime completion, utilisation, etc.)
Work on other exciting internal initiatives, as specified by your team manager

What You Will Need:

A bachelor's degree or prior workrelated experience equivalent
Professional fluency in German 2+ years of experience in a customer service, project management, and/or implementation role
A high level of attention to detail, excellent follow through, consistently reliable and accountable
The ability to work independently as a selfstarter and within a team environment
The ability to learn and assimilate new information quickly
Flexibility to adjust to a dynamic work environment and contribute to a growing team
The ability to manage multiple projects simultaneously and work within fixed deadlines
The ability to foster customer relationships
Working knowledge of Microsoft Office
Excellent verbal and written communication skills and a commitment to engage with people across a variety of levels with diverse backgrounds

We believe each member of our team deserves to see a path forward to achieving their career and financial goals.- Each team member is required to have a career plan in place and reviewed with their manager after six months with our team.- The starting pay for this role is £40,000.- Pay progression is based on performance.

Our pay programmes are just one element of our commitment to Be the ONE place you want to thrive in life.

Check out NAVEX's career page to learn about our innovative people programs designed to create one powerful life experience for YOU

NAVEX is an equal opportunity employer, including disability/vets.