Nhs 111 Non Clinical Trainer - Oldbury, United Kingdom - DHU Healthcare

DHU Healthcare
DHU Healthcare
Verified Company
Oldbury, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Introduction To develop non-clinical training programmes in order to train and validate competency within designated non-clinical roles e.g Patient Navigator ; Dispatcher ; Supervisor.

Act as an expert resource and role model for colleagues.
Exhibit advanced knowledge and competency across the scope of the trained roles.

In conjunction with the Operations Managers, Deputy Operations Managers, Supervisors and Clinical Leads, identify training and development needs within the designated DHU Healthcare workforce.

To be responsible the local induction of new recruits into the commercial contact centre in accordance with trust procedure and to ensure all recording and reporting procedures are undertaken.

To undertake the training of staff in the IT systems used within the Division.

To provide group and/or one-to-one training for all designated roles in relation to training or IT systems operation according to identified need.

Utilise audit outcomes to direct training.
Ensure that training is planned as a result of audit outcomes.
To carry out the required percentage of call audits ensuring consistency and quality is being delivered.
To undertake observations and reviews to ensure compliancy standards are maintained, reporting remedial action to be taken when necessary.
Proactively use learning outcomes from incidents/complaints and assess/develop training plans as required.
Where required/appropriate, work alongside members of the clinical training team to plan and deliver sessions.

Although not a budget holder, consider the costs of planned programmes and keep within budgets as well as assessing the return on investment of any training within a development programme.

Devise and produce training materials for in-house courses, assessments and re-validation of skills employing flexibility and variation of techniques to suit different learning styles.

Work closely with the IT Department to develop databases for assessments training materials and e-learning assessment.
Monitor and review the progress of trainees through questionnaires and discussions with managers.
Develop methods to evaluate all training and development programmes delivered.
Amend and revise programmes as necessary, in order to adapt to the changes that occur in the work environment.
Assist line managers and trainers to solve specific training problems, either on a one-to-one basis or in groups.
Research a variety of information (e.g. courses, materials, training consultants, etc.) for the purpose of developing new programs that meet staff training needs.
Have an understanding of e-learning techniques.

Maintain a variety of manual and electronic files and/or records for the purpose of providing up-to-date reference and complying with regulatory requirements and established guidelines.

Prepare a wide variety of written materials (e.g. reports, memos and letters) for the purpose of documenting activities, providing written reference, and/or conveying information.
Develop an environment which is conducive to learning.

Keep up to date personally with training and development by reading up to date journals and attending national conferences, going to meetings and attending relevant training courses.

To assess and suggest updates and improvements to the policies and procedures utilised in the Division based on their own knowledge and feedback from staff attending training sessions.

To work with staff identified as requiring additional training, assessing their training needs and adapting the relevant solutions to suit their person needs and learning style.

The post holder is required to act autonomously when making decisions within their role to defined parameters.

To participate in all training, statutory and mandatory and other as required in order to meet the needs of the role and organisation.

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