Infrastructure Service Management Lead - Greater London, United Kingdom - Twenty Recruitment Group

Twenty Recruitment Group
Twenty Recruitment Group
Verified Company
Greater London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Greater London
- £

  • 550 Per Day
  • Contract
Reference: 31795


Description:


  • Responsibilities_
  • Manage incident and problem management process
  • Provide root cause analysis for IT and help to identify fixes
  • Act as an escalation point for leadership and business partners
  • Oversee regional operational process for incident, problem and change management
  • Maintain relationships with Enterprise Technology Service Providers
  • Play a lead role in continuous improvement process
  • Conduct periodic reviews of service provision
  • Active involvement in operational resilience and ensuring all technology solutions are delivered
  • Experience_
  • Previous Infrastructure lead experience at a Bank
  • Strong understanding of IT Infra concepts
  • ITIL v3 certification desirable
  • 7+ years' experience within service management/delivery
  • Proven stakeholder management across Infrastructure and IT
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