Contracts Administrator - Peterborough, United Kingdom - XPERIENCE IT SOLUTIONS LIMITED

XPERIENCE IT SOLUTIONS LIMITED
XPERIENCE IT SOLUTIONS LIMITED
Verified Company
Peterborough, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Vacancy:
Contracts Administrator


Reference:
CA/LSB/PB/08/2023


Date:02/08/2023


Contract:
Permanent


Hours of Work:
Full Time hours per week)


Reporting to:
Director of Account Management


Location:
Hybrid Working between home and either our Lisburn (Northern Ireland) or Peterborough (Cambridgeshire) offices

At Xperience we deliver business efficiencies through Digital Transformation.


We put our clients at the heart of everything we do, helping them create better, faster processes, build stronger customer relationships, strengthen data security, accelerate profitability and position them for growth.

That's why we've got over 1,100 clients who are more efficient, more productive and more profitable just because they work with us.

And it's why 95% of our clients say they would recommend us. But really, it's our people that make the difference at Xperience. They have the expertise and ambition to collaborate with our clients to guide them towards the optimum solution.

Together as a team and through partnerships with world leaders in technology, we provide smart solutions that provide real digital transformation in businesses, including Cloud, ERP, CRM, Managed IT, and Cyber Security.


The Role


We are undergoing an exciting time in our evolution and now seek an experienced
Contracts Administrator to join our Commercial Team.

The role presents an excellent opportunity to be part of a growing company and would suit someone with an analytical mindset and strong administrative experience.

The successful applicant will need to enjoy working in a customer-focused, fast-paced environment and could benefit from having a financial background.


As a Contracts Administrator, you will be responsible for reviewing, renewing, and billing contracts within Xperience Group's CRM (Customer Relationship Management) databases.

The role will also require the individual to contact the relevant clients where purchase orders are required, and to update the CRM systems where licences have been added by the account managers.

You will work closely with different departments across the business, including the Account Managers, Finance Department and our Helpdesk Teams.


Key Responsibilities:


  • Maintain contracts within Xperience Group's existing CRM systems (D365 & Connectwise) which includes automatic processing of monthly/quarterly renewals and liaising with Account Managers/Commercial Director (for Dynamics renewals) on annual renewals
  • Review the contracts for price increases / amended licences, at renewal
  • Liaising with vendors for costs of renewals
  • Append relevant information where necessary when additional licences have been issued by the Account Managers
  • Prepare and send renewal to the customer and arrange purchase orders where needed
  • Plot bill the renewal in CRM/Amend Connectwise
  • Engage with Account Managers and sales personnel to help update and support the data held
  • Advise the Commercial Team of any contracts that are at risk
  • Provide information on contract status during internal Work in Progress meetings
  • Assist with contract Customer/Supplier invoicing via the financial system (Microsoft)
  • Researching and resolving contract issues.

Person Specification

Essential:


  • Previous administrative experience, ideally within a finance or sales environment
  • GCSE Maths and English grades A*C or 94 (or equivalent)
  • Proficient in all Microsoft packages, particularly Word and Excel
  • Ability to engage and build relationships quickly
  • Strong attention to detail and accuracy
  • Ability to work to deadlines and tight timescales
  • Excellent organisational skills with the ability to prioritise
  • Excellent communication skills, both written and verbal
  • Valid right to work in the UK (We do not currently hold a visa sponsorship licence)

Desirable:


  • Product knowledge of Microsoft CRM and Navision / Business Central
  • Understanding of Microsoft CRM / Connectwise
  • Previous experience of working within a Managed Services Provider

Competencies required for role:


Building Relationships
Builds trust by delivering on commitments made. Seeks to make a positive impact and has a 'can-do' attitude.


Teamwork and Collaboration
Works co-operatively and supportively with colleagues.


Results Focussed/Problem Solving
Prioritises tasks, overcomes obstacles and accepts ownership.


Adapting to Change
Constantly strives for better and looks for improved ways of doing things.


Xperience is an equal opportunities employer.

Salary:
£20,000.00-£24,000.00 per year


Benefits:


  • Company car
  • Company events
  • Company pension
  • Cycle to work scheme
  • Free parking
  • Life insurance
  • Onsite parking
  • Private medical insurance
  • Referral programme

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Peterborough: reliably commute or plan to relocate before starting work (required)

Work Location:
Hybrid remote in Peterboroug
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