HR Shared Services Client Relationship Manager - London, United Kingdom - Reed Talent Solutions

Reed Talent Solutions
Reed Talent Solutions
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

About the job


To manage the relationship with the HR Shared Service with TfL to ensure a high quality service is delivered for the GLA and that TfL are clear on any changes being implemented in the GLA that may impact their work, and to work closely with the AD, Peopleand People Function Senior Team to coordinate project plans and delivery for implementing and embedding a shared service, ensuring these are integrated into wider Unit plans, including change and adoption management.


Principal accountabilities

  • Support in managing the transition to the HR Shared Service and embedding this by developing, implementing and maintaining appropriate and effective systems and procedures, including change management and process/ system adoption
  • To act as a "global process owner"; working across the People Function to identify any changes in GLA People policy and procedures which may have process or systems implications for the HR Shared Service and raise these with colleagues in TfL
  • To act as a key point of contact for GLA People Function colleagues for escalating potential concerns/delivery issues and manage this with TfL, in line with agreed SLAs and the HR Shared Service agreement
  • To meet regularly with TfL HR Shared Service colleagues on service delivery and improvement, reviewing performance and delivery against SLAs

Person specification

  • Significant experience of providing project support services in a fast paced, complex and highprofile organisation, working independently and using sound judgement on sensitive issues.
  • A proven track record of developing and implementing systems and procedures to enable the delivery of effective support services and experience of finding solutions to problems and complex situations that may arise.
  • A thorough understanding of budget management and financial monitoring techniques
  • A high level of expertise in the use of technology and a clear understanding of the developing technology available, and an ability to use and develop these to enhance business management within the unit.
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