Emergency Control Room Officer - Leicester, United Kingdom - Leicester City Council

Leicester City Council
Leicester City Council
Verified Company
Leicester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job details:

Job reference

  • REQ3030
Date posted

  • 11/08/2023
Application closing date

  • 24/08/2023
Location

  • Leicester Care Control Centre Blackbird Rd
Salary
- £24,496 - £26,845 Per Year Pay award pending

Package

  • Total benefit value includes pension contribution and full holiday entitlement £36,605
Contractual hours

  • 37
Basis

  • Full time
Job category/type

  • Social Care
Attachments

Job Specification Emergency Control


Emergency Control Room Officer:

Job description


The LeicesterCare Emergency Control Centre provides an emergency alarm service to anyone who feels vulnerable or alone, whatever their age or needs.

Offering reassurance, support and peace of mind by providing a direct link to a caring control centre. Around the clock, every day of the year.


Alarm calls, and thereby requests for assistance, can be raised directly by the service users, by pressing a help button, or by automatic Assistive Technology sensors detecting events such as falls, doors opening and beds being unoccupied etc.

When activated the alarm call goes through to our local control room. You'll automatically identify the caller and where they live. If help is required you'll will organise assistance and contact relatives, neighbours, carers, doctor, the emergency services, etc.


Through these LeicesterCare social alarm calls your role is supporting the immediate health, wellbeing and independence of people within the city.

Without LeicesterCare people may go unsupported for a longer than necessary.

Working with the dedicated Tunstall Telecom call handling system located in our control room at Blackbird Road. This 24 7 service requires staff to work a rotating shift pattern covering morning, afternoon, evening and night shifts. Your role will specifically help cover the three shifts per day between 7 am and 10.30 pm.


Your role


As part of a team of 13 control room staff you'll create strong links to other Social Care teams, especially the assistive technology and 24 hour crisis response services.


What you will need
Your communication and problem-solving skills will be essential in this role. During a live call you will need to be able to pull together information from various sources, e.g. what the person is saying, how they are sounding, previous contacts, known situations, etc. In order to understand how you can best support the person needs. Being confident in your decision making when organising a response. As well as, empathetic and reassuring to the person in need.


What we can offer you


As well as the satisfaction of helping to improve thousands of lives across Leicester, you can look forward to a work environment that encourages a healthy work/life balance.

You'll enjoy generous annual leave, membership of the Local Government Pension Scheme and the option of flexible working.

We'll also give you the chance to develop your skills and expertise with a variety of training and development opportunities.

In addition, you can choose from several flexible benefits, including discounts on city buses and trains.


Join us


We're committed to recruiting a diverse and highly talented workforce as we continue to build a council that is fitting and representative of our great city.

That's why we've designed our recruitment process to put you at your ease, make you feel welcome and bring the best out of you.

We'll do all we can to make our recruitment process as fair as possible.


For an informal discussion about this post, please contact Jon Diaz Technology and Response Team Leader on or Andrew Bolstridge Team Leader on
**Interviews will be held the 7th September 2023
More jobs from Leicester City Council
See all jobs of Leicester City Council