Box Office Assistant - Whitehall, United Kingdom - HQ Theatres

HQ Theatres

Verified Company

Whitehall, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

POSITION:
Box Office Assistant

LOCATION: Trafalgar Theatre, London.
REPORTING TO: Box Office Management.
HOURS: 0 hours contract.

Must be available to work Saturdays and Sundays, as well as weekdays. Minimum availability 2 shifts per week.

RATE OF PAY: £15.

46 p/h

The Trafalgar Theatre opened its doors in July 2021, following an extensive internal renovation, which has seen the restoration of the former Trafalgar Studios into a single, twotiered auditorium, the complete renovation of the main foyer and bars in an art deco style and significant improvements to the washroom facilities. Trafalgar Theatre is now host to the beloved Tony, Grammy and Olivier Awardwinning smash hit musical Jersey Boys, which has made its muchanticipated return to the West End.
The Box Office Assistant plays an important role in the smooth running of the Box Office, providing accurate administration, and offering the highest standard of customer service whilst working proactively to maximize tickets sales.
Person Specification
The position of Box Office Assistant requires a hardworking team player who is readily able to embrace the fastpaced environment of the Box Office. They must maintain a high level of accuracy in completing any given task and consistently demonstrate adaptability and enthusiasm. Importantly, as an ambassador for the both the theatre and our resident productions, they must conduct themselves in a professional and friendly manner at all times. The capability to exercise the utmost confidentiality, discretion and integrity regarding information acquired as a result of their position within the organisation is critical.
Strong and demonstrable experience in providing excellent customer service is essential. The Box Office Assistant must be a clear and confident communicator and possess excellent written and numerical skills. Highly selfmotivated, whilst being comfortable working as part of a closeknit team, the Box Office Assistant must possess good problemsolving skills and an ability to remain calm under pressure. They must also understand the importance of attention to detail and have a natural ability to prioritise.
Crucially, the Box Office Assistant will demonstrate a desire to learn new skills and to develop themselves professionally to ensure that they make an ongoing contribution to the success of their team and the venue. With this in mind, they must remain flexible to the demands of the business and be prepared to work additional hours as reasonably required by the Box Office Manager and the Theatre Management.
Key Responsibilities
Ticket Sales & Customer Service
To have a detailed knowledge of the productions, either resident at that time or scheduled to be playing in the future, at the Trafalgar Theatre.
To open the Box Office punctually, as per the requirements of the rota.
To use the ticketing software AudienceView (AV) to sell tickets and accurately capture patron details, and to ensure that all customer booking communications adhere to the Data Protection Act.
To offer guidance at the counter on booking etickets for performances of productions playing at that time or scheduled to be playing in the future at the Trafalgar Theatre.
To process all ticket requests (reservations/exchanges/payments) from the production office, resident cast and Company Manager.
To be the Box Office point of contact during incomings.
To actively support the FOH Duty Manager to resolve ticketing issues during show incomings.
To ensure any unresolved preperformance complaints/issues are documented and speedily escalated to the Box Office Management and Theatre Management to ensure a satisfactory resolution for our patrons.
To balance counter takings on a daily basis.
To ensure all monies are secured and balanced for banking.
To ensure the Box Office provides accurate and timely reports for promoters and management.
To provide accurate postperformance reports and sales breakdowns for producers and Trafalgar Entertainment.
To review holds and inventory to maximise sales potential.
To complete markbacks of holds (BO/Company/House/Agent etc).
To ensure PP seats are sold at the best possible price.
To set up ticket offers (including request forms, AV checking and agent test bookings).
To pull a weekly report on SOLT token transactions, as well as providing SOLT with weekly sales reports.
To actively promote positive relationships with all recognised agencies.
To actively promote positive relationships with other show promoters (marketing/press) and production companies (producers/resident company).
To work productively under reasonable levels of pressure and complete tasks within specific deadlines.
To cooperate with other Box Office Assistants in sharing tasks and duties equally.
General Responsibilities
To adhere to all Health & Safety procedures to minimise the risk of injury and accidents, reporting incidents to the General Manager.
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