Customer Success Executive - Manchester, United Kingdom - Yolk Recruitment Ltd

Yolk Recruitment Ltd

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Manchester

Sector:

Sales

Job type:

Permanent

Salary:

£ £28000 per annum

Contact:

Hannah Elson

Job ref:

BBBH30932_

Published:

about 5 hours ago

Expiry date:

18 January 2023

Start date:

ASAP
Yolk Recruitment are working on behalf of a rapidly growing legal technology business for a Customer Success Executive/ Trainer. This is an exciting opportunity to join a global business that are investing in their UK operation.

You will be joining an established team of Account Manager's, Customer Success Executive's and trainers that work on a remote basis, they maintain a good working culture due to lots of catch ups virtually and face to face.

You will have the opportunity to manage your set of accounts by arranging meetings on zoom and face to face, delivering training sessions to ensure that customers are getting the best out of the product and their service.

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What are the responsibilities of a Customer Success Executive?

Manage customer accounts to ensure that customers are getting the best out of the technology
To train all customers within your area on how to use the product and get the best out of it
To train accounts in the Caribbean/ UK and Ireland in support of existing account managers.
To maintain thorough knowledge of all products, content and developments.
To run Webinars and Q&A sessions for customers
Occasionally attend conferences and events to promote our products, and answer

- customer questions

To provide nontechnical customer support to accounts under your management.
To work alongside our account managers to report bugs and feedback to the appropriate teams.

What are the Skills/ Responsibilities?

A law background recent graduate or law or similar degree
Customer facing/ Customer Success experience
Interest in the legal technology space
Confident, professional and calm communication skills, both written and verbal.
A tenacious and resilient personality. Confidence in dealing and liaising with a variety of customers from a range of jurisdictions.
Ability to meet and exceed targets.
Ability to work well within a tight knit team.
Efficient time management skills.

What are the benefits?