Client Accounts Administrator - West Midlands, United Kingdom - Centrick

Centrick
Centrick
Verified Company
West Midlands, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

West Midlands:


Job Ref

590

Location

West Midlands

  • The Client Accounts team are responsible for all financial transactions relating to all Lettings activity across the Centrick Group, interacting with tenants, landlords and suppliers. They also act as a safety net for all financial movement for Lettings, including bank reconciliation, ARLA audit, arrears chasing and fee collection. The team manage client reporting of a diverse portfolio of properties and clients, consisting of individual landlords and Asset investors with 100+ units
  • Job Duties
  • Maintaining a first class client & customer experience between Landlords, Contractors and Centrick
  • Daily processing of the bank statement (rent receipts) to CFP
  • Process card payments from tenants
  • Processing statements and payments to landlords every Wednesday and Friday. This includes ensuring that management and letting fees are set up correctly
  • Serve Section 8 and 21 notices on tenants (informing landlords, branches and TS departments accordingly, especially if the notices are arrears related) and provide reports to the branches about notices served
  • Process account adjustments (final rent calculation, credit notes, etc)
  • Refund deposits, deregister the TDS certificates and file the completed check out packs
  • Provide requested rent receipts and statements
  • Debit / Credit Card reconciliation on a weekly basis, reporting to team leader and branches any issues
  • Uploading daily payments going out through Lloyds Link
  • Ensuring that rent guarantee insurances are renewed as and when they fall due
  • Providing monthly / quarterly invoices to commercial tenants
  • General accounts housekeeping (write offs, corrections, unallocated funds, error postings, transfers)
  • Monitor and reconcile Service charge payments if instructed by client to pay through rental income
  • Monitor and clear unknown payments / receipts on the bank statement. If required request remittance (e.g. housing benefit payments)
Skills and Qualifications- Proficient IT user, able to use MS packages as well as a range of internal systems

  • Thrives in a fast paced, fluid environment
  • Previous credit control experience is essential
  • Experience of working within the lettings industry is preferred
  • Experience of working within a customer service role is essential
  • ARLA qualified is desirable, not essential
  • AAT level 2 qualification (or equivalent) preferred

Function

Finance & Service Charge

Status

Full Time

Type
**Permanent
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