Administrator - Doncaster, United Kingdom - Believe Money Group
Description
PRIMARY ROLE & REQUIREMENTS:
- Ability to communicate effectively both orally and in writing.
- Display excellent attention to detail, able to work under pressure, multi task and act on own initiative.
- Deliver effective quality assurance checks to ensure cases have been carried out in a compliant manner, to an acceptable standard, and that customers have been treated fairly at all times.
- To highlight issues and potential risks to the Doncaster Head of Operations / Operations Managers/Team leaders/case managers
- To maintain a thorough working knowledge of the latest network working practices
GENERAL RESPONSIBILITIES:
- Carry out an agreed number file checks, delivering prompt and clear feedback to the staff in a timely manner.
- Ensure that any required remedial work is completed in order to safe guard the client and / or the business.
- Work with Managers and Team Leaders in BL & BP to ensure that Network standards are maintained throughout the processes.
- Maintain accurate records of all completed audits & highlight any known or potential risks or training requirements.
- An understanding of the Consumer Duty, Treating Customers Fairly (TCF) & vulnerable customers requirements and embed this fully within daily tasks.
- Work With Case managers to book in Valuations and request consents, following this up on a regular basis.
- Responsible for processing the post and ensuring this is distributed on receipt.
- Demonstrate excellent administration skills with a consistently high attention to detail.
- Encourage best practice of internal procedures when analysing noncompliant incidents and encourage a "right first time" culture
- Work with quality and Operational Sipport officer to identify own areas of development, always demonstrate good practices.
- Build strong relationships with staff to promote the compliance function throughout the business.
- To be proactive, hardworking, flexible and able to work under own initiative but also a team player.
- Embrace company values and promote them effectively alongside the Believe brand.
SALARY EXPECTATIONS:
- £22,000 per annum (Part time pro rota)
BENEFITS:
- Cash Plan with Westfield Health
- Access to Free Therapy sessions
- Free Tea/Coffee facilities
- Fresh fruit delivered weekly
- Parking
- End of Quarter Events and incentives
- Progression Opportunities
Job Type:
Part-time
Salary:
Up to £12,572.00 per year
Expected hours:
per week
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location:
In person
