Chief of Staff - London, United Kingdom - VMware

VMware

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Chief of Staff, Customer Success

The Elevator Pitch:
Why will you enjoy this new opportunity?

Does helping organizations achieve their business goals through the usage of technology inspire you? Do you enjoy helping Global and Enterprise organizations achieve their business outcomes through their technology investments? If you do, we have the perfect job opportunity for you

As Chief of Staff CS, you will have the opportunity of using technical knowledge, communication and collaboration skills to help the Customer Success business unit achieve our business goals through the adoption of VMware's technology for our customers.

The EMEA Customer Success business is focused on driving strategic customer outcomes, while enabling our customers to derive maximum value from their VMware solutions.

We provide a unified governance model to ensure we are acting as One VMware on behalf of our customers.

We strive to have a diverse and unified team, one which is focused on our customers and their success while contributing to a positive team culture.

We are an open team who share best practice and collaboration amongst our colleagues.

We give back to each other and our communities and welcome innovation and creativity at all levels, to be a meaningful contributor in our countries and societies.

Upon joining our Customer Success, you will have the opportunity to bring your authentic self to work and use your skills to make an impact and drive change for our organisation driving a cross-functional, unified customer experience helping and Leading CS through our transformational journey within VMWare.

Success in the Role:
What are the performance outcomes over the first 6-12 months you will work toward completing?

The Chief of Staff, Customer Success, enables the EMEA Leader and CS LT to work effectively with internal and external stakeholders and fulfil our businesses commitments.
The COS maintains alignment with the org leadership crossfunctional team members to ensure that the EMEA CS Lead expectations are met and their decisionmaking, running the business, meetings and presentations are in alignment with the CS strategic vision.
The COS must develop strong relationships in order to understand and highlight the challenges experienced by members of the Customer Success organization at all levels.
As the CS EMEA Leads 'trusted counsel', the role requires a highlyresourceful individual with strong emotional intelligence, selfmotivation, and strong analytical skills. The COS must be willing to use their power and influence to lead a strong business execution.
The COS needs to be passionate about their role and the mission of the organization and be a strong partner for the entire leadership team.

The Work:
What type of work will you be doing? What assignments, requirements, or skills will you be performing regularly?

Project Management
Develop and maintain an inventory of critical path projects that implement the CS's Orgs strategy and/or for which her/his awareness and involvement is essential
Work with extended leadership to align their objectives and team communications in support of the strategy and ensure progress is being made in a timely way, and that any input needed is obtained.
Keep CS Leadership updated on project status and variations from schedule or scope
Ensure crossCxS and crossVMware collaboration for relevant projects. Coordinate crossCS interlocks on key projects/initiatives.
Communication
In partnership with our communications team, develop a communications strategy (vehicles/content/cadence) to drive transparency and strengthen a sense of community.
Initiate the development of upcoming communications—including presentations, videos, announcements, speaking engagements, etc. for both internal and external audiences
Outline, draft, research, and develop any of the above materials independently of the when possible, or in partnership with the EMEA CS Leader
Facilitation and Management of key meetings
Initiate, prepare and organize all aspects of content for key meetings and presentations
Ensure meeting objectives are realistic, meeting materials are appropriate and expectations of attendees are set
Collaborate with EMEA CS Leaders Executive Assistant on prioritization of scheduling, recommending participants, setting agendas, and driving appropriate followup
Partner with the Executive Assistant to ensure that time is leveraged most effectively in meetings, including querying, pushing back or assisting with executive team/other crossfunctional team members in preparation for meetings
Attend meetings and drive agenda, capture major takeaways, and work with executive team to ensure follow up
Drive Preplanning and logistics for leadership offsites and formalization of agendas (with input from stakeholders)
To Support Organizational Scale, Act as Proxy for the EMEA CS Leader
Substitute for the CS Leader in key internal meetings o