Head Bartender - London, United Kingdom - London Hilton on Park Lane

London Hilton on Park Lane

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

HEAD BARTENDER - New Opening
Launching July Casual luxury with a distinctly London personality, effortlessly shifting from work to fun.

The Bar is an all-day experience situated within the London Hilton on Park Lane, one of the cities most preeminent locations.

Featuring classically inspired cocktails, exceptional coffee and a food menu encompassing playful takes on iconic dishes. A place to meet, work, eat, drink and play.
-
Salary: £14 per Hour plus annual service charge anticipated in the region of £8800_

WHAT DO WE OFFER?

A competitive remuneration and benefits package
Meals on duty, service charge and stylish uniforms
Access to personal development programmes and hundreds of courses through Hilton University
Worldwide career opportunities
Industryleading Team Member travel rates through Go Hilton
Wellbeing initiatives to help you thrive and be your best self
A workplace to be proud of
Opportunities to be recognized for being awesome and doing a great job

JOB OVERVIEW

The Head Bartender is responsible for operating a section of the Bar, supervising a small bar team preparing and serving beverages and creating exceptional customer experiences.

Do you know what it takes to deliver memorable customer service every time?
Do you love seeing customers enjoy a cocktail you've created?
Are you a supportive and inclusive team leader?
Do you thrive in a fastpaced environment?

If so, this role is made for you

KEY RESPONSIBILITIES

As a Head Bartender, you will:

1.
Exceptional Customer Experiences

Welcome customers to build rapport and create a great first impression
Take ownership of service delivery in your section to provide exceptional customer experiences, anticipating customers' needs and making sure service sequences are followed consistently and efficiently
Know your menus and recipes in detail, so you and your team can advise customers on ingredients and beverage choices
Prepare and serve a range of beverages, including cocktails, mocktails, spirits, wines, beers, soft drinks and garnishes, following the bar's standard recipes
Create personalised cocktails and mocktails based on customer preferences
Make sure that food allergies and dietary requirements are treated with absolute seriousness by all Team Members in your section
Communicate effectively with the service team so that all orders are correct, wellpresented and delivered on time
Train the service team on the differences between spirit types and serves in an easytounderstand way to improve their product knowledge
Contribute to achieving bar revenue targets through upselling
Aim to exceed every guest's expectations, ensure the team consistently offers high quality service
Recognise repeat customers and their preferences, offering personalised customer service
Carry out customer satisfaction checks, taking quick action to improve service and resolve complaints, supporting your team where needed.

2.
Great Working Environment

Work with the rest of the team to make sure operations run smoothly, contributing to a supportive, inclusive and motivational working environment for all Team Members.

3.
Day-To-Day Essentials

Make sure that you strictly comply with all regulations and standards, including health, safety and hygiene.
Set up your section for service, and make sure that equipment, guest areas and work areas are clean and tidy throughout the shift
Make sure that you record all transactions in the POS system accurately at the time of order, that billing is accurate and that cash handling complies with hotel guidelines
Stock and replenish inventory and supplies and assist with ordering
Maintain bar equipment and machinery to the highest standards, coordinating the maintenance schedule and records
Keep up to date with the latest beverage trends
Give feedback and suggestions to the bar leadership team to improve customer and team member experiences

WHO ARE WE LOOKING FOR?

We're looking for someone with a passion for bars, and at least two years' experience in a similar position preferably in a destination bar.

A good understanding of mixology as well as food service is essential. Experience in beverage creation and menu development would be an advantage.

To be successful in this position you will have:

Customer focus, maintaining the highest standards of authentic service to create memorable guest experiences every time
Excellent communication skills to create connections with diverse customers and share information clearly
High attention to detail, to get orders right every time
Great teamwork and a positive attitude
Ability to build good relationships with coffee suppliers and equipment maintenance teams
Flexibility and adaptability, able to work effectively in a fastpaced environment while remaining calm and focused under pressure
Curiosity in the latest beverage and food trends, in how t