Team Leaders - Birmingham, United Kingdom - Baobab Care UK

Description

Grade:
Level 3 Health & Social Care

Context

In this role you are a frontline worker supervising other staff members as well as supporting people with a range of complex support needs.

Purpose

The main purpose of your job is to supervise other team members as well as supporting people to be as involved as possible in every part of their day to day lives so that they can be full and active members of society.

• Ensure team members are equipped to deliver a quality service to the people they support.
• Keep the needs of the people you are supporting at the centre of your attention at all times;
• Enable the people you support to influence their services and the way they are supported;
• Support the Organisation in providing a high quality service.

Key Responsibilities

• Ensure team members are equipped to deliver a quality service to the people they support

This means:
1.1 Ensuring the people supported receive educational and leisure activities which have been jointly agreed at planning meetings.

1.2 Taking on-call duty to support allocated services, being the first contact for services in respect of rota issues / covering, incidents, accidents and other emergency situations

1.3 Supporting and providing cover for other team leader caseload during periods of absence

1.4 Arranging and attending regular staff team meetings and ensuring staff are updated on new legislation or guidance and providing accurate minutes of meetings to the Management Team

1.5 Completing investigations within services and preparing investigation reports to inform the Management Team

1.6 Benchmarking other Team Leaders services via allocated audits and Team Leader visits and providing action plans based on compliance with regulatory compliance issues

1.7 Monitoring support plans and risk assessments, ensuring these are up to date, relevant and outcome focussed

1.8 Providing update reports on allocated services and maintaining an up to date and relevant action plan for each service

1.9 Ensuring the staff at each service have completed all mandatory training and highlighting non-compliance issues to the Management Team

1.10 Monitor and document concerns raised and/or complaints and report directly to the Management Team

1.11 Co-ordinate timetables (educational, work placement, reviews etc.,) for the people supported, liaising with others ensuring facilitated sessions are attended.

1.12 Supervising support staff as they support people to participate in their chosen activity. This includes carry out regular supervision sessions with selected / allocated staff.

1.13 Maintaining governance and regulatory compliance within services and actively contributing to the continuing development of the service.

1.14 Coaching and guiding support workers in ensuring the highest standards of performance are achieved.

1.15 Being involved in the recruitment and induction of new team members

• Keep the needs of the people you are supporting at the centre of your attention at all times

This means:
2.1 Listening and responding to people, promoting and adopting communication they understand.

2.2 Supporting people to take part in enjoyable, satisfying and purposeful activities.

2.3 Supporting people to make sense of their environments and to access their communities.

2.4 Supporting people to learn new skills.

2.5 Supporting people with their health and well-being.

2.6 Supporting people with their personal care, if needed.

2.7 Supporting people with their behaviour, if needed.

2.8 Following any written plans and guidelines for each person.

2.10 Taking into account people's age, gender, ethnic origin, religious/cultural background, abilities/disabilities, and other needs.

• Enable the people you support to influence their services and the way they are supported

This means:
3.1 Listening to what people tell you about what is important to them.

3.2 Using this information to contribute to developing person-centred guidelines and plans, involving families, friends and other professionals if this is appropriate.

3.3 Providing opportunities for people to make choices and decisions.

3.4 Supporting people to take part in the running of their own homes.

3.5 Supporting people to speak up for themselves, arranging Advocacy and/or speaking up for them.

3.6 Supporting people to keep in contact with family and friends, and to develop their social networks.

Support the Organisation to develop and provide a high quality service by:4.1 Assisting the management team in the running of the service.

4.2 Keeping all records of your work up to date and accurate.

4.3 Attending mandatory training and external courses arranged by your manager. Taking part in supervision. Attending and contributing to meetings.

4.4 Behaving respectfully all the time to the people you support, their families/friends, your colleagues, and neighbours and members of the public.

4.5 Helping new colleagues to get to know the people they are supporting and ho