Workplace Coordinator - Leeds, United Kingdom - Mitie

Mitie
Mitie
Verified Company
Leeds, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Company name:

Mitie IFM


Job Title:


Workplace Coordinator

Reporting to (position)
Regional Security Manager

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Our values and behaviours
Delivering the exceptional, every day
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Our purpose: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
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Our promise to our people: a place to work where you can thrive and be your best every day.
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Our promise to our customers: a trusted partner creating exceptional environments for your customers and people, adding value every day.
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Our culture - our core values and how we behave:


  • We are one Mitie:we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
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We are built on integrity and trust:integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
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We go the extra mile:whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
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Our diversity makes us stronger:we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
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Our customers' business, is our business:we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.


Job objectives and responsibilities


Working as part of a 5* Mitie team, you will be the face of the workspace by delivering a first-class service throughout the facility.

Ensuring all customer requests and site activities are carried out efficiently and effectively whilst providing an exceptional customer experience for all whom reside or visit the Sky Leeds Whitehall site by consistently delivering operational activity of the highest standard.


  • To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
  • Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
  • To undertake additional training to ensure continuous selfdevelopment.
  • Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
  • Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
  • Use common sense and initiative by immediately involving others if a situation appears to become threatening.
  • To maintain professional conduct in the face of difficult situations and challenging customers.
  • Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.

Engagement, culture & communication:


  • Responsible for acting and behaving in line with One Code
  • Responsible for attending / participating in monthly team meetings, briefings & internal communications

Client relationships:


  • Accountable for positive client perception
  • Informed knowledge of key stakeholders on the account
  • Informed knowledge of the client values and objectives
  • Informed knowledge of contribution towards client retention

Finance & Commercial Awareness:


  • Responsible for caring for any company property provided
  • Informed knowledge of company USP

People & productivity:


  • Responsible for following time off work, grievance, whistle blowing & disciplinary procedures
  • Responsible for owning own development, and ensuring all learning is put into practise
  • Responsible for personal performance including delivery of agreed personal objectives
  • Informed knowledge of HR procedures and expectations outlined in employee handbook

QHSE and wellbeing:


  • Accountable for reporting any near misses, dangerous occurrences or incidents immediately
  • Responsible for working in a safe manner at all times and in line with any SOP's and QHSE folder
  • Responsible for challenging any behaviours that fall short of expectations and as outlined in the Mitie QHSE policy
  • Informed knowledge of the Mitie Health & Safety values, detailed in the your wellbeing handbook

Strategy:

innovation, change & project management:

  • Informed knowledge of contract innovations and overall contract and business strategy
  • Informed knowledge of upcoming projects and relevant changes to their role

Main duties

  • Working 45 hours per week Monday
  • Friday days. Or as per Operational requirements.
  • Liaise with service providers to ensure de
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