Air Freight Operator - Hounslow, United Kingdom - ALS Recruiting Ltd

ALS Recruiting Ltd
ALS Recruiting Ltd
Verified Company
Hounslow, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Role Purpose:


  • To control Air accounts on a start to finish basis, and develop excellent customer relationships through the delivery of consistent and highquality service.

Position Specification:


  • Manages all bookings from start to finish for allocated customers
  • Develops relationship with allocated customers
  • Issues booking instructions to overseas offices
  • Processes Export & Import bookings
  • Accepts all orders (from customer or overseas office) and assumes full responsibility for their successful completion from door to door.
  • Proactively informs the customer on shipment status, exceptions and provides intermediate updates on incident solution
  • Processes UK Customs Clearance
  • Manages any other site involved in a shipment
  • Develops processes and tools to support customer interface and communications
  • Takes and handles customer inquiries
  • Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function
  • Ensures correct on time billing to the customer and accruals
  • Has full responsibility for endend file handling.

Key Skills

  • Strong background in Air Freight Forwarding both import & export is advantageous
  • Instinctive Customer Service ethic
  • A 'get the job done attitude
  • Thoroughly embedded knowledge of start to finish Air Freight process Results driven and good attention to detail
  • Good written and spoken English
  • Good interpersonal skills
  • Ability to build relationships with customers
  • Able to prioritise, perform under pressure and work using own initiative.

Package

  • Salary Range k + Annual Bonus
Holiday - 25 days + Bank Holidays


Job Types:
Full-time, Permanent


Salary:
£30,000.00-£40,000.00 per year


Benefits:


  • Casual dress
  • Company pension
  • Free parking
  • Gym membership
  • Life insurance
  • Onsite parking
  • Private dental insurance
  • Profit sharing
  • Sick pay
  • Wellness programme

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Hounslow: reliably commute or plan to relocate before starting work (required)

Work Location:
One location


Reference ID:
GB8
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