Cost of Living Outreach Adviser - Ollerton, United Kingdom - Citizens Advice Sherwood & Newark

Description

Cost Of Living Outreach Adviser
Job pack
Thank you for your interest in working at Citizens Advice Sherwood & Newark.


In this pack you'll find:

• Our values
• 3 things you should know about us
• Overview of Citizens Advice and Citizens Advice Sherwood & Newark
• The job description and personal specification
• Terms and conditions
• What we give our staff
• Equity and diversity

Want to chat about this role?

Our values

We're inventive.We're not afraid of trying new things and learning by getting things wrong. We question every idea to make it better and we change when things aren't working.


We're generous.We work together, sharing knowledge and experience to solve problems. We tell it like it is and respect everyone.


We're responsible. We do what we say we'll do and keep our promises. We remember that we work for a charity and use our resources effectively.


3 things you should know about us

1. We're local and we're national. We have 4 national offices and offer direct support to people in around 250 independent local Citizens Advice services across England and Wales.


2. We're here for everyone. Our advice helps people solve problems and our advocacy helps fix problems in society. Whatever the problem, we won't turn people away.


3. We're listened to - and we make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.


Overview of Citizens Advice
The Citizens Advice service is made up of Citizens Advice - the national charity - and a network of around 250 local Citizens Advice members delivering services from
- over 600 local Citizens Advice outlets
- over 1,800 community centres, GPs' surgeries and prisons


They do this with:

• 6,500 local staff

- over 23,000 trained volunteers

Our reach means 99% of people in England and Wales can access a local Citizens Advice within a 30 minute drive of where they live.

How Citizens Advice Sherwood &
Newark works
Every year thousands of people come to us for free, independent, confidential, and impartial advice and information.

We're here for everyone and help with problems like managing debt or household bills, understanding rights at work, housing issues, claiming benefits, employment law and much more.

Our service makes a real contribution to the most deprived individuals and communities and we make a real difference to people's lives.

We support local economies by maximising people's income and increasing the circulation of money in the local area by helping people claim benefits they are entitled to.

Through our daily interaction with clients, we have a credible understanding of local needs. We use our data and insight to tailor our services, as well as help improve policies and practices locally.

We employ specialists in the fields of money advice, housing and welfare benefits who work in the local community supported by our volunteer advisors.

We work in partnership with local service providers in the voluntary and statutory sectors and provide outreach advice services within the community targeting our service towards people most likely to be socially excluded.

Our Trustee Boards are responsible for setting the strategy and budget for the organisation.

The day to day responsibility for the running of the organisations is with the Chief Officer together with a management team.

This is an opportunity to join a successful, forward thinking local charity and be part of a professional team of both staff and volunteers.

The Role

Job Title:
Cost Of Living Outreach Adviser


Reporting to:
Operations Manager


Hours:37 hours per week (Job Share and/or Part Time hours considered)
(will be required to work flexible hours including some evenings
)

Contract:
Initial 12 month contract with the option to renew if funding secured


Location:
Office bases at Ollerton & Newark plus various locations across the
Newark & Sherwood District


Role purpose:
The role will be to provide holistic Generalist Advice to residents living within Newark & Sherwood by:

Providing advice on the full range of generalist enquiry areas, in particular Welfare Benefits and Debt, maintaining Citizens Advice quality standards and achieving performance targets.

Providing support to clients with a clear plan of action to enable them to act for themselves and to advocate for those who need practical assistance to progress their case.

Producing detailed case records on our case management system for the purpose of continuity of casework, statistical monitoring and report preparation.

Providing dedicated support to specific teams and projects within the organisation, as required.


Context of role:
You will be a member of Citizens Advice Sherwood & Newark casework team & staff team. As such you will be required to work from any Citizens Advice outlet and report to your line manager who will usually be the