Accommodation Officer - London, United Kingdom - Global Banking School

Global Banking School

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

INTRODUCTION:

English Path is part of Global Education Group which also includes the largest and fastest growing higher education college in the UK; GBS.

English Path is the largest new chain school in the UK with five schools in London (Wembley and Canary Wharf), Manchester, Leeds and Birmingham.

EP also has a school in Dubai and Malta.

EP is unique in that it offers its international students the chance to mix with UK students thanks to its positioning on all GBS's university style campuses.

EP and GBS are part of Global Education Group.

Find out more here:
Www.
Englishpath.
Com and Www.
Globalbanking.
Ac.
Uk

MISSION:

To provide high-quality, motivating English courses that stimulate and challenge students so they can learn, grow, and excel.

VISION:

To change lives through education that makes a fundamental difference to living standards and access to learning.

ROLE PURPOSE:

To work with colleagues to ensure that the English Path accommodation is operated effectively to create a positive student experience.

Providing support to students, colleagues and our accommodation providers.

The emphasis is on the wellbeing, safety and satisfaction of students and the management of the accommodation portfolio and facilities provided, to standards demanded by legislation, good practice and by the customer.

You must be accurate, highly numerate, very organised and confident with communicating with a diverse range of customers and stakeholders.

Main Responsibilities:

ROLE and RESPONSIBILITIES:

First point of contact for all accommodation enquiries for students, colleagues, providers and host families
Creating and maintaining a homestay portfolio. Supporting the Accommodation Manager with advertising for and recruiting new host families, visiting them and providing them with the information necessary to host students safely and effectively.
Ensuring all paperwork relating to the above is collected in a timely manner and kept on accessible files.
Maintaining uptodate records of all host families on the database (CLASS).
Making sure that host families are revisited at least once every two years and good relations are maintained.
Confirming accommodation to providers and clients in a timely fashion
Monitoring and responding to student feedback.
Supporting with the transfer of students to and from accommodation
Accommodation advice and coordination with Student Services supporting with any welfare or safeguarding concerns
Ensure compliance in line with British Council regulations
Support with the production of accommodation information packs/factsheets, guides.
To report any issues of concern to the Student Services and/or Operations Manager
Keeping records of complaints, subsequent action and resolution.
Checking host family payments when appropriate and dealing with any queries concerning host family accounts.
Support with the emergency phone on a rota basis

About you:

You will have excellent people skills, able to deal with difficult situations in the moment.

You will need to prioritise your workload, offering excellent customer services, whilst balancing the needs of your whole portfolio of students/accommodation.

Knowledge of IT systems and databases as an end user would be advantageous. You will be passionate about people and providing the best service for your customers.

Requirements:

Essential Skills and Experience
Experience

Relevant experience within the Education sector (desirable)
Experience working in a Customer Service role (desirable)

Skills:

Fluent in English (essential) and another language (desirable)
Excellent administrative and organisational skills
Professional telephone manner combined with a high level of spoken and written English
Excellent communication skills
Excellent team worker with the ability to negotiate and compromise whilst taking into account the views of others
Accuracy, attention to detail and a methodical approach
Ability to multitask and deliver against a number of priorities
Good working knowledge of Microsoft Office packages
Ability to find and present solutions to achieve customer satisfaction
Ability to demonstrate international and cultural sensitivities

We are looking for people with the following behaviours and attributes:

Confident, enthusiastic, empathetic, and friendly
Flexibility and a positive attitude
Professional appearance
Approachable and friendly manner
Goes the extra mile
Takes ownership
Address issues positively
Communicate proactively.
Are active listeners
Are respectful and value students, parents and other customers

Other Information:

OTHER INFORMATION
Our Accommodation Officers will also be expected to demonstrate their commitment:

To EP's values and regulations, including our safeguarding and equal opportunities policies.
EP's Social, Economic and Environmental responsibilities and minimise environmental impact in