Desktop Life-cycle Specialist - Lincoln, United Kingdom - Serco Plc

Serco Plc
Serco Plc
Verified Company
Lincoln, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job title:
Desktop Life Cycle specialist

Permanent Role

Location:
Homes based role with 1-2 days in the office each week based at Thomas Parker house Lincolnshire

Salary:
£40,000 - £45,000


Serco has a great opportunity for a Experienced technical specialist with a specific focus on End User Desktop/Mobile and Cloud technologies.

Will work within BAU on all aspects of the desktop lifecycle


What you'll need to do the role:

As a Desktop Lifecycle Specialist you Will manage 2 environments SCCM & Intune as well as using back end tools to make sure systems are running smoothly without the user knowing.


Main Accountabilities:

Provide technical expertise to internal customers.

  • Troubleshooting and remediation of issues arising from the use of MEM/MEMC within agreed SLAs.
  • Implementation and configuration of technology solutions aligned to design, security and ongoing operational objectives, working with project delivery teams to ensure a smooth hand over into service.
  • Provide guidance and mentoring to support operational teams.

Technical and professional skills, knowledge and qualifications

  • Experience of configuration of Cloud (MEM) and Windows (MEMC) solutions (Autopilot, Configuration Profiles etc)
  • 3rd line support experience (managing critical infrastructure supporting public services desired)
  • Good Problem/Incident Management skills.
  • Provide specialist knowledge to wider BAU teams
  • ITIL knowledge preferable
  • Ability to generate and present technical reports.
  • Strong MSOffice skills.

Why Serco

  • Meaningful and vital work:_ Working within Employment, Skills & Enterprise at Serco means that you'll play a critical role in ensuring that customers continue to receive the support that they need to get into employment.
  • A world of opportunity:_ It takes a diverse team to support our Citizen Services contracts and we're big on internal progression. So, whether you specialise your skills, progress into team management or move into operations, you'll find all the opportunity you need to evolve your career.
  • Great people_: You will find yourself interacting with staff, customers and of course your supportive team. You will be a significant part of the Employment, Skills and Enterprise contract and will be making a huge positive difference to our customer's lives.

What we offer

  • Up to 6% contributory pension scheme
  • Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
  • A safe and supportive culture
  • Interesting and enjoyable work
  • A company passionate about diversity and inclusion
  • Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.

We are innovators, committed to redesigning and improving public services for the benefit of everyone.


Apply


At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).

Please contact our recruitment team directly on to discuss.
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