Service Operations Coordinator - London, United Kingdom - Manual

Manual

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Us
Men don't look after their health unless they have to. We want to change that from the ground up.

We are building the global destination for men's health, scaling at an incredible pace and leading the charge to help improve the lives of men everywhere.

We started from the UK, then expanded to Brazil and are currently looking to bring our product to many more people across the world.

We're de-stigmatising how men approach their health by offering easy access to diagnostics, a holistic range of treatments, ongoing care and medical advice, as well as a community to help men proactively improve their health and wellbeing.

A place that didn't exist until now.

After a $30 million Series A round from the US and Europe's top investors that have also invested in Peloton, Oatly, Deliveroo and Farfetch, we are on a mission to build one of the most impactful teams in the healthcare space.

We are looking for incredibly ambitious, entrepreneurial, driven and fun people to join us as we accelerate our growth and expansion.

This is an exciting time to join the UK's fastest growing men's health destination and help supercharge our mission.

The Role

We are looking for a motivated and data-driven individual with a strong attention to detail, to join our service team.

We need you to help drive the engine behind our service delivery by supporting operational and data tasks.

You will work closely with both the customer service, clinical and product teams so this is a great opportunity for someone looking to join a high growth company and get exposure to different aspects of the business.

This is a 2 month fixed term contract.

Responsibilities

You will be responsible for keeping track of our customers and ensuring that they're getting what they need along their journey with Manual
Supporting our clinical team with managing consultations and prescriptions
Assisting our product team with maintenance on the website and backend systems
Maintaining thorough and accurate customer service records, keeping confidential records and financial information private and secure
Assisting the financial department with customers on security checks, accounting enquiries or flagged accounting issues raised by the customer
Working with the Pharmacy team to update missing information, perform ID checks and report faults

We are looking for someone with:

Admin experience
Excellent communication skills
High level of empathy and strong interpersonal skills
Nice to have previous experience in the health, wellness, hospital, pharmaceutical or digital industries
Problem solving skills
A person who uses their own initiative and is proactive
Enjoys working in a fast paced environment