Guest Services Assistant - Chester, United Kingdom - Chester Race Company

Chester Race Company
Chester Race Company
Verified Company
Chester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Are you passionate about providing excellent guest experience and looking for a career within the hotel industry? Chester Race Company can offer a driven Guest Services Assistant a permanent full-time contract based in the heart of historic Chester.

With excellent benefits, and an attractive 4 on 4 off working pattern, you can immerse yourself in the thrilling world of hospitality, without sacrificing your work-life balance.


If you are successful, you will be responsible for assisting the Hotel Management team in ensuring the smooth running of the hotel as well as providing a fantastic experience for guests in line with IHG and Chester Race Company brand standards.


About Chester Race Company & IHG
Chester Race Company Ltd is one of the North West's best-known and most-admired brands. The Company, headquartered in Chester, owns two racecourses (Chester and Bangor-on-Dee) and operates a third course in Scotland, Musselburgh.

At Chester, it also owns and operates an on-course hotel, and a vibrant pub and adjacent commercial premises in Chester city centre.

The Holiday Inn Express - The Racecourse boasts a team of experts who are passionate about delivering exceptional guest experience, and you could be a part of it


The successful Guest Service Assistant will be responsible for:

  • Delivering an excellent hotel guest experience
  • Conducting guest checkin/ out process
  • Encouraging guests to join the IHG rewards programme by selling the benefits of the scheme
  • Dealing with the first stage of customer complaints, and resolving or escalating as required
  • Ensuring that all public and backofhouse areas (including toilets) are kept clean and clutterfree to IHG brand standards throughout the shift
  • Preparing for the following day arrivals and fulfilling requests, where possible
  • Maintaining till balances throughout shift, and identifying any discrepancies

The successful Guest Services Assistant will need to have:

  • Previous experience in a customer-facing role
  • Experience within the hotel industry is an advantage
  • Previous experience of delivering excellent guest experience
  • IT literate
  • Commitment to excellent guest experience
  • Able to work as part of a team
  • Excellent communication skills
  • Maths and English GCSE, or equivalent

Salary:
£27,483


Hours of work: 4 on 4 off shift rota, working 8am to 8pm.


Contract:
Permanent
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