Servicenow System Administrator - Southampton, United Kingdom - Talent Smart

Talent Smart

Verified Company

Southampton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are seeking a ServiceNow System Administrator for a global luxury brand based in Southampton, you will act as the Product Manager responsible for owning the ITSM platform that underpins the service Technology provides.

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Key Responsibilities:_

Develop, deploy,administrate and automate the ITSM platform, ensuring adherence to core ITIL disciplines and all delivery methodologies to ensure the ITSM tool is well used and managed across the entire technology landscape
Manage and maintain the ITSM platform and all integrations, ensuring the platform is ready for use and always offers high quality data and processes
Analyse the current environment and propose automation whenever possible
Ensure permissions and platform access (roles, users, and groups) are appropriately governed and assigned
Troubleshoot system issues, investigate and recommend permanent solution and workarounds
Ensure all environments, production and preproduction, are appropriately maintained and used and the data within is well managed and meets all governance and compliance requirements, including EU-GDPR, SOX, and internal audit requirements
Seek opportunities to integrate the platform with other tools to offer an enhanced endtoend service across a range of Technology disciplines. Develop standard ways of integrating, importing data, and using it through all ITSM processes

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Key Knowledge & Experience Required:_