Sales Administrator - Stonehouse, United Kingdom - Tricel

Tricel

Verified Company

Stonehouse, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Title:
Sales Administrator

Location:
Stonehouse, Gloucestershire

The Role

Tricel is looking for a customer centric Sales Administrator to join the UK Construction team in Tricel Gloucester on a permanent basis.

This person will work in a very dynamic environment across a diverse portfolio of products targeted at B2B as well as B2C.

Reporting to the Sales Manager or designate, this role will carry out a range of administration tasks to support the sales team with the overall aim of driving business levels.

Responsibilities

Manage order processing from checking stock levels, data entry, through to processing and customer follow up
Liaising with logistics to organise shipments within customer expectations
Quickly gaining a detailed understanding of the Company services and product offerings will be essential
Assist customers by answering product and service questions; suggesting information about other products and services.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; working with Quality to select the best solution to solve the problem; expediting correction; following up to ensure resolution.
Contribute to individual, team and department sales objectives
Proactively engaging with customers to identify areas of growth for the business, as well as engaging customers on CSAT
Accurately maintain and update CRM system as required
Organise and arrange meetings with customers
Ad hoc Office Administration as required by the business
Support other members of the Sales & Administration Team.

Key Skills and Experience

12 years' experience in a Customer service/ Support or Administration role.
Excellent interpersonal/Communication Skills with friendly but professional manner.
Excellent multitasking, organisational, written and verbal communication are essential.
Hands on experience with MS Office (MS Excel in particular).
Ability to work under strict deadlines and prioritise workload.
Capability to work on your own initiative.
Resilience ability to work under pressure while maintaining quality and standard of work.
Experience in a Manufacturing background would be beneficial.
Experience in ERP systems would be beneficial

Benefits