Customer Service Administrator - Northampton, United Kingdom - Recruitment Agenda

Recruitment Agenda

Verified Company

Northampton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Administrator

Customer Services
Administration
XERO

Customer Service Administrator

Northampton

Up to £26k per annum

Monday - Friday 9am - 5pm

Agenda Partnership have partnered with a Northampton based company who are recruiting for a full time, permanent Customer Service Administrator to join their small but busy team in Far Cotton.

This is a dual role which will include day to day administrative tasks including invoicing, filing, internal and external written and verbal communication but also is involved with talking directly with customers to book in the installation and setting up all administration documentation for engineers and fitters on site.

Key responsibilities:

Direct communication with each customer to arrange installation dates
Pick up any enquiries or queries from the customers to action
Producing invoices, uploading to XERO and sending to customers
Reminding customers of invoice due dates
Scheduling engineers and fitters time via inhouse CRM and diaries
Learning to run payroll and make payments to suppliers and customers
Other administrative and customer service led responsibilities

Experience required:

Prior experience working within a customer service role
High attention to detail
Working knowledge of XERO would be a huge plus but training is provided
Experience working within construction, installation or service environment would be highly desirable but not essential