Legal Disrepair Case Manager - London, United Kingdom - Clear IT Recruitment Limited

Clear IT Recruitment Limited
Clear IT Recruitment Limited
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

My client is recruiting for a Legal Disrepair Case Manager to join their Housing Associate in London on a 12 month FTC.

Purpose of role

  • To assist in the Management of Legal Disrepair cases in line with the Legal Disrepair Protocol.
  • Liaise with solicitors and residents in order to resolve outstanding repair /claims through to resolution.
  • To assist in identifying trends through analysis and reporting.
  • To liaise and assist the contractors in completing repairs to a high standard, including visiting residents at their homes.

Departmental Responsibilities

  • To work within the Peabody procedures for Legal Disrepair Protocol.
  • To participate actively in, taking responsibility for ensuring the delivery of service.
  • Working closely with the Legal Team, Surveying and contractors to ensure effective communication and liaison arrangements are followed.
  • To assist in identifying issues requiring a management input to ensure that effective solutions are developed and implemented.
  • To work with the business partners to drive delivery of key performance indicators.

Role Specific Responsibilities

  • Working to tight deadlines in accordance to the Disrepair Protocol
  • Knowledge of Housing Law section 1
  • Strong communication skills
  • Cross departmental working in relation to repairs and maintenance
  • Attention to detail
  • Forensic analysis

Key performance indicators

  • Meet or exceed response rate required within the legal disrepair protocol
  • Ensure solicitor and resident letters are concise and comprehensive and meet the quality standards met.
  • Evidence that you have strong communication channels with internal and externals customers.
  • Meet or exceed the deadlines of notification and ensure that all systems are updated to reflect actions carried out.
  • Manage relationships and deadlines provided with contractors and internal staff to deliver excellent customer experience during th

Skills/experience required

  • Experience in working in a fastpaced environment
  • Ability adhering to tight deadlines
  • Sound knowledge of the disrepair protocol
  • Ability in working under pressure
  • An understanding of project management skills
  • Ability to negotiate
  • Ability to convey important messages through good presentation skills
More jobs from Clear IT Recruitment Limited
See all jobs of Clear IT Recruitment Limited