Customer Services Co-ordinator - Basildon, United Kingdom - ENS Recruitment

ENS Recruitment
ENS Recruitment
Verified Company
Basildon, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Experienced Customer Service Co-ordinator required for a manufacturing company in Basildon, Essex.

The role of Customer Services Co-ordinator supports the Customer Services Manager to ensure all customers are continually updated with order progress informationand issues are resolved as a matter of urgency.

Communication is key, as is a proactive approach to your work and good initiative to overcome difficulties.


Key Responsibilities:


  • Answering customer enquiries efficiently and/or referring to the appropriate department.
  • Processing Sales Orders, requesting project information and gathering an understanding of the customers' expectations for planning and production purposes.
  • Providing weekly status reports to specific customers.
  • Escalating complaints to Customer Services Manager and each relevant department immediately.
  • Booking of couriers, creating Commercial Invoices and completing necessary courier paperwork.
  • Arranging collection of faulty goods and obtaining tracking information.
  • Meeting and greeting customers/arranging lunches when appropriate.
  • Creating Picklists for Stores and arranging hand deliveries.
  • Identifying goods and booking in of returns.
  • Assessing delivery schedule daily and circulating any concerns/shortages to each relevant department.
  • Advising customers of freeissue shortages and rejects.
  • Communicating with Production Management daily to ensure that the production schedule runs as smoothly as possible.
  • Being proactive in ensuring the highest standard of customer care.
  • Covering for the Customer Services Manager during Annual Leave.

Qualifications, Skills and Education Requirements

Essential:


  • Excellent written communication skills
  • Great attention to detail.
  • Selfmotivated, with a positive attitude.
  • Wellpresented, polite and tactful.
  • Good IT and numeracy skills.
  • Experience of Microsoft Outlook, Word and Excel.
  • Previous office experience.
  • Ability to prioritise, and work individually, as well as part of a team.
  • Ability to remain calm under pressure

Desirable:


  • Manufacturing experience
  • Experience in the use of ERP/MRP systems
  • Knowledge of production scheduling and forecasting.
This is an office based role in Basildon, Essex. Working hours onsite are 08:00 - 16:30 (Monday to Thursday) and 08:00 - 15:30 (Fridays.
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