Customer Support Coordinator - Luton, United Kingdom - Response Personnel

Response Personnel
Response Personnel
Verified Company
Luton, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
**Customer Support Coordinator
Salary £24,000

Hours 37.5 per week:
Monday to Friday

Remote working:
must be available to attend company and finance meetings on site in Luton when required.

12-month maternity contract

Starting ASAP


Summary:
Customer Support Coordinator
This role sees the provision of pricing, building of quotes and support to the Field Sales Team.

You will be responding to customer enquiries, processing orders, qualifying and following-up sales leads, including generation of new business appointments fromexisting customers.


You will be an integral part of enabling the successful transition of quote to order & a central point of contact to the Field Sales Team.


Responsibilities:
Customer Support Coordinator

  • Obtain & provide pricing for all customer hardware, software & maintenance requests, all within an internally agreed SLA
  • Create cases, log sales activity & update ConnectWise (CW)
  • First point of Contact for Account Managers (AM's) regarding any commercial queries they have with customers, attending occasional customer meetings if required.
  • With the support of the SA team, log deal registrations for Cisco, Netapp & Tintri including renewals when needed
  • Build quote requests in Sales Force and price as per AM's request (using CCW)
  • Provide pricing for internal requests
  • Negotiate with distributors to provide best possible pricing & analyse margins made
  • Ensuring all relevant customer information is obtained and provided, i


e:
diagrams, delivery dates, scopes of work and customer contact details for all sites involved

  • Act as the first point of contact when the AMs are not in the office & where possible, deal with the customer's needs
  • Build customer rapport & make time to follow up on quotes & renewals
- involving the AMs when necessary

  • Provide general support in terms of answering external/internal calls & any other reasonable ad hoc duties
  • Contact TAC where applicable for additional info e.g. version of software, historic info
  • Amend deal ID's to reflect the correctly ordered kit list
  • Ensure all customers are called a minimum of once a quarter to maintain a relationship
  • Where possible, generating new business opportunities within existing customers to assist AM's
  • Ensure a basic knowledge of products & services is maintained & attend training courses when required
  • Own all relevant issues and ensure they get resolved in a timely fashion
  • Upon request, provide ETA's and tracking details to the customer
  • Manage holiday periods, lunch breaks and training sessions with your fellow CSC's
  • Learn customer's agreements on pricing, i.e. DSA's, trade in
  • Prioritising work to ensure expectations and SLA's are met
  • To maintain own Personal Development Plan

Skills / Experienc

e:
Customer Support Coordinator

  • Ability to communicate with staff and clients at all levels.
  • Manage and prioritse workload
  • Attention to detail
  • Excellent numeracy and written skills
  • Professional telephone manner and happy to use the telephone as business tool
  • PC and Internet literate, possessing good working knowledge of Microsoft Word, Excel, and Outlook.
  • Flexibility with regards to hours of work, as and when required.
  • Efficient and well organised.
  • Team player.
  • Ability to use own initiative and present a 'willingness' to help attitude.
  • Quick to learn and retain information
Response Personnel, an independently owned company and experts in recruitment since 1997.


Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, IT/Telecoms, Industrial and Technical sectors.

For information on other roles, we have available please call for further details.
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