Care Coordinator - Southport, United Kingdom - Home Instead

Home Instead
Home Instead
Verified Company
Southport, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description
Company Description


Home Instead is the world's leading provider of non-medical care and companionship services for adults & older people of all ages.

With minimum visits of one hour, we are an award winning company with an excellent reputation that we are immensely proud of.

We match our Care Professionals to our clients based on mutual interests and hobbies to help build bonds of trust and enables us to provide personalised support.


_ We are a 5 star rated employer with a growing team, come and join us_

What we offer:

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Competitive Starting Salary - £24,000 pa

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Paid travel expenses:

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Full Time 4-Day Week - plus 1 in 3 weekends

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Holiday:

  • 5.6 Weeks holiday per year rising with Length of Service
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Employee assistance programme:

- access to counselling, advice line and other benefits
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Exclusive discounts scheme - supermarkets, high street stores, holidays and much more.
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Exclusive discounts scheme - supermarkets, high street stores and more


Job Description:

You will be responsible for managing the needs of our Care Professionals, creating and monitoring schedules and rota's and providing daily operational support to the needs of the Care Management Team as follows:

  • Participate in staff support visits & competency checks
  • Audit daily logs to ensure compliance and take actions when necessary
  • Liaise with clients, families, care professionals, GP's, district nurses and pharmacies to name but a few
  • Be responsive to the changing needs of clients through effective scheduling.
  • Answer telephone enquiries, emergency calls and participate in the oncall rota
  • Conduct client & care professional introductions
  • Maintain accurate records in line with company expectations
  • Participate in out of hours oncall duties on a rota

Qualifications:


  • A people person who enjoys building strong relationships with colleagues, clients and families.
  • Have experience in scheduling, logistics, managing rotas although preferred is not essential
  • Excellent communications skills with the ability to build rapport quickly
  • Confident user of technology with experience of Microsoft Office with the ability to learn and adapt to new technologies where appropriate
  • You must be highly resilient with a "can do" attitude to provide the best possible service to our care professionals & clients
  • You will enjoy problem solving, being creative and using your initiative
  • Have a friendly and calming manner both on the telephone and in person.
  • Must have a full driving licence and access to a reliable vehicle
  • Ability to be selfmotivated and be part of a successful team
Additional Information

**You will be required to attend an assessment session as part of the interview process and complete & sign a Home Instead Application Form, this is a field based role which requires that you reside within approximately a 10-mile radius of Southport and have full time access to a reliable vehicle.
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