Customer Service Administrator - Telford, United Kingdom - Tate Recruitment Limited

Tate Recruitment Limited

Verified Company

Telford, United Kingdom

2 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Administrator

Telford

£23,088 per annum

Monday to Friday - 37 working hours per week

Permanent

Tate continue to work in partnership with
the Phoenix Group, looking after the ReAssure Customers to identify individuals with a passion for delivering great customer service, to join their existing teams in Telford.

We have several opportunities available on a permanent, full-time basis, starting in May 2024.

Phoenix Group is the UK's largest long-term savings and retirement business with c.6000 employees in the UK who are responsible for looking after 14 million life and pension policies on behalf of their valued customers and financial advisors.

Phoenix Groupare extending their existing strategic partnership with the leading IT services provider Tata Consultancy Services (TCS). This means that over the next two years, they will be moving their customers to a new technology platform. As well as this, they will transition some roles over to TCS's UK subsidiary, Diligenta. This role is in scope of this work which means initially you will be employed by Phoenix Group and over time your role will transition to Diligenta. Tate will explain more about this during the recruitment process.

What Phoenix offer:

Phoenix Group want to be the best employer any of their colleagues have ever worked for. You will enjoy a competitive salary, attractive benefits package which includes annual bonus potential, private medical insurance and a generous holiday entitlement.

As you begin your journey as a
Customer Service Administrator, you can expect a strong induction into the
Phoenix Group with a classroom-based training period to give you a good understanding of our Life and Pensions products and how to navigate their systems.

As a Customer Service Administrator, you will be responsible for:

Customers often contact us during pivotal points in their lives, your role will be to take ownership of their request.
Providing exceptional service through engaging and professional conversations, whilst carefully managing customer expectations

As a Customer Service Administrator, you will:

Be passionate about customer service
Have good communication skills
Have a good level of computer proficiency
Be comfortable working as part of a team
Remain composed, and focus on the customer in a dynamic and changing environment

Tate is acting as an Employment Business in relation to this vacancy.