Junior Itsm Consultant - London, United Kingdom - CloudStratex

CloudStratex

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CloudStratex (CSX), A Brillio company, is the Sunday Times fastest growing privately owned British tech company that helps Enterprise clients effectively leverage next generation IT services and accelerate towards self-sufficiency.

We do this by providing client-side incubation support with ready-made out-of-the box capability supported by smart, execution-focussed practitioners.

We have big ambitions here at CloudStratex - we're in the market for a Junior Consultant to support the definition, delivery and implementation of projects within our client portfolio.

We're busy than ever, partnering with an impressive array of high-profile clients resulting in the opportunity for talented folk to drive the agenda in our ESM practice.

The remit is 80% billable and will require full-time customer engagement work as a Junior ITSM consultant.

What you'll be doing:

Participate in workshops to capture process requirements and use cases, and capturing workshop output and translate to process and workflow diagrams
Aid in the production of documentation artefacts and presentations to support ESM engagement activities and service management processes
Assist in the Early Life Support and testing activities as required
Manage workshop and meeting scheduling, capture minutes and actions, track and report on actions to completion
Assist in the running of project and programmes as required by the engagement lead
Complete all requested training and courses in a timely and dedicated manner, achieving demonstrable proficiency (g. ITIL Foundation)

What you'll need:

Demonstrate a basic understanding of technology and business processes, especially Service Management and tools
Practical experience of documenting process maps using Visio or other tools
Direct practical experience of at least two Service Management disciplines
Demonstrated interest in the merge between technology and business, willing to learn technologies and understand the ecosystem behind it, including people, processes and tools

If this sounds like you, please do get in touch today