Client Coordinator - York, United Kingdom - Charterhouse Recruitment Services

Charterhouse Recruitment Services

Verified Company

York, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CLIENT COORDINATOR

THE COMPANY
Are you interested in working in a fast-paced, technical environment, where no two days are the same? Are you looking for a career in a business that's growing, that can provide great opportunities for personal and professional development? Are you goodwith people, take pride in your work and know what good customer service looks like? If that's the case, then this opportunity could be for you

Due to continued growth, our client is looking for a Client Coordinator to join their International Airtime team to help manage International airtime requirements for the business and all associated administration.

THE JOB

You will support the Sales & Customer Support Teams to assist them in the day-to-day administration of their customers accounts in relation to International airtime.

To ensure that all International airtime queries and requests from internal and external customers are addressed and responded to within the agreed SLA (same day, unless otherwise specified) and that all issues raised are followed up and actioned.
To ensure that all international airtime connections & disconnections are actioned, monitored and managed according to SLAs.
To work closely with the sales offices and global events team to ensure sufficient stock of SIMs and connections are maintained at all times across International networks
To manage the production and analysis of utilisation reports.
To liaise with the International networks in obtaining up to date stock lists and to carry out regular International SIM audits
Responsibility for operational escalations into International networks, tracking and monitoring progress until resolution

Assist with the resolution of customer queries or complaints in relation to International networks and/or airtime as per the departments SLA, and help with other customer issues as and when required.
Escalate any customer issues or complaints immediately to management, especially when further problems may be avoided.
Numerous ad hoc projects / reports as and when required

THE IDEAL PERSON

Previous experience within a customer service or administration role in a busy office environment
Professional telephone manner, able to communicate clearly and concisely to business customers.
Proficient on Microsoft Office
Experience in working with technologybased solutions or telecommunications is desirable but not essential

WHAT'S ON OFFER
Permanent position

Salary circa £25K per annum plus bonus based on company performance paid quarterly
Hours normal office hours with hybrid offered
Mondays and Fridays at home
Holidays: 23 days per annum, Jan
Dec, increases with service
Benefits: Simplyhealth, Denplan, Life Insurance and contributory pension

Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.

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