Senior Receptionist - London, United Kingdom - Citadines Barbican London
Description
Citadines offers contemporary and sleek studios and apartments with modern comforts, business connectivity and additional services that can be customised to our guest's lifestyle and needs.
Our properties pride themselves with their prime locations in major destinations worldwide. London offers five Citadines serviced apartment hotel residences in Holborn, Kensington, Trafalgar Square, Barbican and Islington.We are seeking confident Senior Receptionists to become part of our Front Office Teams across London. Our properties operate 24/7; therefore the department works on an early (7am-3.30pm) or late (3pm-11.30pm) shift basis. Overnight shifts are also occasionally required.
As a Senior Receptionist, you will be required to:
- Manage the shift according to the check in/out expectations, reporting relevant information to property management
- Coordinate and complete relevant administration for each shift
- Supervise and train the front office team members to the required standard
- Offer a warm welcome and departure experience to our guests in accordance with the Company's standards, while providing reliable information and support services throughout their experience with us
- Take ownership in managing guest expectations by constantly seeking opportunities to personalise with the guests' needs, travel purposes, plans, etc.
- Take initiative in accommodating the customers' needs in a resourceful manner (internal and external clients)
- Be proactive in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
- Ensure that all set shift tasks are carried out according to the required standard and take responsibility in providing full handovers to all relevant parties/ shifts
Ideally you must have:
- Previous experience in a supervisory capacity in the customer service sector
- Knowledge of RMS (our Property Management System) is desirable, otherwise full training will be provided
- Proficient level of IT systems
- Fluent English, both verbal and written (bilingualism is highly desirable)
In return, we will provide you with:
- Genuine career opportunities within our business
- Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
- A PERKBOX subscription with benefits, discounts and savings available from your first day
- A travel allowance to contribute to your commuting cost
- Once you pass your probation, a special staff rate when staying in our European properties
About Us
The Ascott Limited (Ascott) is a Singapore company that has grown to be one of the leading international lodging owner-operators.
Ascott's portfolio spans over 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.
Ascott has about 94,000 operating units and more than 64,000 units under development, making a total of about 159,000 units in over 900 properties.
The company's serviced apartment, co-living and hotel brands include Ascott, Citadines, lyf, Oakwood, Quest, Somerset, The Crest Collection, The Unlimited Collection, Préférence, Fox, Harris, POP, Vertu and Yello.
If you are passionate about a career in hospitality that offers alternative lodging facilities to the conventional hotel concept, we look forward to hearing from you.
INDFOH
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