Customer Service Assistant - Liverpool, United Kingdom - Global Partners Ltd.

Global Partners Ltd.

Verified Company

Liverpool, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Assistant.

As a Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues.

This position requires excellent communication skills and the ability to work in a fast-paced environment.

Duties:

Respond to customer inquiries via various face to face channels in a timely and professional manner
Provide accurate information and assistance to customers regarding products, services, and policies
Perform data entry tasks to update customer information and order details
Analyze customer feedback and provide suggestions for improvement to management
Assist with resolving customer complaints or escalations
Maintain a high level of knowledge about company products, promotions, and policies
Collaborate with other team members to ensure excellent customer service at all times

Qualifications:

Excellent verbal and written communication skills in English
Strong problemsolving skills with the ability to analyze information and provide effective solutions
Previous customer service experience is preferred but not required
Proficient in data entry and computer skills
Ability to multitask and prioritize tasks in a fastpaced environment
Strong attention to detail and accuracy
Professional phone etiquette and interpersonal skills